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- Tasks: Support the Skylight team and provide a welcoming environment for those in need.
- Company: Crisis, a national charity dedicated to ending homelessness.
- Benefits: Competitive salary, generous leave, and interest-free loans for travel.
- Other info: Join a diverse team committed to impactful change and personal growth.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Customer service experience and strong administrative skills.
The predicted salary is between 30000 - 40000 £ per year.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. Crisis Skylight Merseyside offers direct services to people who are homeless or at risk of homelessness. Alongside our frontline service offer, we develop and lead strategy and partnership projects to deliver positive change for homeless people in Merseyside.
As a Reception/Administrator for the Skylight, you will play a key role in supporting the Skylight team to support individuals that are homeless or at risk of homelessness. You will deliver the right processes and support for your colleagues to have an effective and impactful role in supporting Crisis members to prevent and end their homelessness.
You will be the first point of contact for anyone contacting the Skylight Centre and will provide a positive welcome to Crisis, being an ambassador for our services.
As a Reception/Administrator as part of the front of house team you will:
- Cover all reception responsibilities providing a safe and welcoming area for Skylight staff, clients and volunteers, providing effective Information and Guidance (IAG) to the vulnerable client group.
- Be responsible for the official opening/closing of the office in line with the H&S policies.
- Assess members at reception upon presentation and take appropriate action as to whether it is safe for them or others to access the service at that time utilising a trauma informed approach in line with confidentiality policies and procedures.
- Provide efficient and effective administrative and logistical support to the Crisis Skylight team, ensuring that all systems and structures contribute to the delivery of high-quality services to members and the smooth running of the office.
Experience of providing customer service and advice within a reception environment, with a commitment to deliver the highest standard of customer care.
Experience of providing administrative support including updating Case Management Systems, general office duties and maintaining accurate records.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
A competitive salary. Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. Pension scheme with an employer contribution of 8.5%. 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave. Enhanced maternity, paternity, shared parental, and adoption pay.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Talent Acquisition team to discuss how we can help.
For more information about our work please visit our website.
Administrator Full Time Temp-Perm Temporary in Liverpool employer: CRISIS UK
Contact Detail:
CRISIS UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator Full Time Temp-Perm Temporary in Liverpool
✨Tip Number 1
Get to know the organisation! Research Crisis and their mission to end homelessness. This will not only help you understand their values but also give you a chance to show your passion during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give your application a boost.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and administrative roles. Think about how your experiences align with the responsibilities of the Reception/Administrator position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Crisis team.
We think you need these skills to ace Administrator Full Time Temp-Perm Temporary in Liverpool
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and what makes you passionate about helping those in need.
Tailor Your Application: Make sure to customise your application to fit the role of Reception/Administrator. Highlight any relevant experience in customer service and administration, and show us how you can contribute to our mission of ending homelessness.
Show Your Commitment: We’re looking for people who are genuinely committed to making a difference. Use your application to demonstrate your understanding of the challenges faced by homeless individuals and how you can help support them effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at CRISIS UK
✨Know the Mission
Before your interview, take some time to really understand Crisis's mission and values. Familiarise yourself with their 10-year strategy for ending homelessness and think about how your skills as an Administrator can contribute to this goal. This will show your genuine interest in the role and the organisation.
✨Showcase Your Customer Service Skills
As a Reception/Administrator, you'll be the first point of contact for clients. Prepare examples from your past experiences where you provided excellent customer service, especially in challenging situations. Highlight your ability to create a welcoming environment and how you’ve handled sensitive interactions.
✨Demonstrate Administrative Proficiency
Be ready to discuss your experience with administrative tasks, such as updating Case Management Systems and maintaining accurate records. Bring specific examples of how you've improved processes or contributed to the smooth running of an office. This will reassure them that you can handle the logistical support needed for the Skylight team.
✨Embrace Diversity and Inclusion
Crisis values diversity and aims to reflect the communities they serve. Be prepared to talk about your understanding of diversity and inclusion, and how you can contribute to creating a supportive environment for all clients and colleagues. Sharing any personal experiences related to this can make a strong impact.