Homelessness Lead Worker (Structured Coach)

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Crisis Skylight Oxford, Old Fire Station, OX1 2AQ. Please note this is an onsite role.

Contract: Permanent

Salary: £38,645 per annum

Crisis Skylight Oxford is located in the Old Fire Station in the centre of the city. Our team provides a one-to-one specialist housing led service to help people find and secure affordable housing. We offer person-centred support and will help people with anything that will support them to end their homelessness, such as mental health and well-being, finances or finding employment.

About the role:

In this role you will carry your own caseload and be supporting people who are at risk of homelessness or experiencing homelessness into both the private rented sector and social housing. You will be part of a supportive and established team who have knowledge and experience of accessing the PRS sector, completing housing assessments and budgeting plans. The key to success will be your ability, as part of the Crisis team, to make collaborative, consistent and persistent relationships with each person you support and have good partnership working skills.

About you:

To be successful in this role you will have:

• Experience of working within a relevant sector (e.g. homelessness, mental health, drug and alcohol treatment) and have good knowledge of relevant housing, homelessness and welfare legislation.
• Excellent understanding of supporting individuals experiencing multiple disadvantages.
• Understanding of barriers and opportunities faced by people moving out of homelessness and into housing and securing positive outcomes.
• Effective negotiation skills with the ability to mediate between parties who may have different priorities and to broker agreements.

You may have experience in: Homelessness, Mental health, Drug and Alcohol or the Criminal Justice System.

We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply. We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good.

Working at Crisis:

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest-free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%.
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing Leave to be used flexibly and more! (Full list of benefits available on website).

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you to complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Wednesday 6th May 2026 at 23:59

Interview date and location: Friday 15th May 2026, in-person at Crisis Skylight Oxford, Old Fire Station, OX1 2AQ.

Accessibility:

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Talent Acquisition team to discuss how we can help.