Head of Individual Giving and Supporter Experience

Are you ready to make a bold difference to end homelessness? As the Head of Individual Giving and Supporter Engagement at Crisis, you\’ll lead a collaborative team dedicated to growing and nurturing our community of supporters. This is your opportunity to deliver impactful acquisition, retention, and stewardship programmes, using insight‑led, audience‑focused, and data‑driven strategies. You\’ll drive growth in both the number and value of our supporters—including one‑off and regular givers, mid‑value donors, and legacy pledgers—ensuring every supporter feels valued and connected to our equitable mission. This senior leadership role places you at the heart of our strategic development, empowering you to optimise income and champion creative approaches that inspire action. You\’ll be instrumental in building lasting relationships, developing bold campaigns, and steering the future of supporter engagement at Crisis. If you\’re passionate about using your expertise to create meaningful, equitable change and thrive in a collaborative, purpose‑driven environment, we want to hear from you.

Responsibilities and Qualifications

• You\’re a bold leader with considerable experience and insight into running large‑scale fundraising or supporter engagement teams, ready to take on new challenges and drive real change.
• You have a passion for creating impactful campaigns—the track record in acquisition, retention, legacy, and mid‑value giving programmes speaks for itself, and you know how to use direct and relationship marketing to inspire action.
• Collaboration is your superpower! You thrive in team settings, communicate brilliantly, and love building positive, inclusive cultures where everyone can shine.
• You\’re committed to equitable practice, always up to date with the latest fundraising and marketing regulations, and you make sure fairness and compliance are at the heart of everything you do.
• You\’re comfortable juggling multiple projects—managing agencies, printers, and suppliers—and working across all kinds of media, from press and mailings to online and DRTV.
• Numbers don\’t scare you! Your analytical skills and confidence with data, combined with your excellent written and verbal communication, help you craft bold and impactful supporter engagement strategies that really make a difference.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10‑year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

People and Culture

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We\’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness. As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest‑free loans for travel season ticket, cycle‑to‑work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%.
• 28 days\’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Flexible working around the core hours 10am‑4pm.
• Wellbeing leave to be used flexibly.
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.