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- Tasks: Lead brand marketing to connect people with our mission to end homelessness.
- Company: Crisis, a national charity dedicated to ending homelessness.
- Benefits: Competitive salary, flexible working, generous leave, and professional development opportunities.
- Why this job: Make a real impact while leading creative campaigns and engaging new supporters.
- Qualifications: Experience in brand strategy, strong communication skills, and a passion for social inclusion.
- Other info: Join a diverse team committed to creating positive change in the community.
The predicted salary is between 36000 - 60000 £ per year.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location: Based in our London office (we are open to a range of flexible working options, in line with Crisis’ Hybrid-Working Policy)
About the role
This new, senior and specialist role will lead the development and delivery of the Crisis brand, marketing and audience work, helping more people connect with our bold cause, supporting income generation and growth, and strengthening our reputation. This is a highly impactful position, bringing together a new audience insight approach, a re-structured brand development, creative studio and content teams, plus a person-centred storytelling function. The role will provide impactful leadership of our marketing and an equitable approach to the needs of Crisis in raising awareness and donations. It also oversees our content strategy and how we measure the impact of our brand and marketing, while building strong collaborative relationships across the organisation and with external partners.
About you:
- You’ll bring your experience in brand and marketing strategy to help us connect with more people and make a real difference together.
- If you love turning audience insights into creative campaigns and enjoy seeing the impact of your work, you’ll fit right in.
- Your up-to-date knowledge of market research and brand management will help us stay ahead and keep our message strong.
- You’ll have the chance to lead exciting projects that boost our income and engage new supporters.
- If you’re a people person who enjoys leading teams and building positive, inclusive cultures, we’d love to see what you can do.
- Strong communication and analytical skills, plus a passion for equality and social inclusion, will help you thrive with us at Crisis.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%.
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Flexible working around the core hours 10am-4pm.
- Wellbeing Leave to be used flexibly.
- And more!
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 18 January 2026 23:59.
Interview process: Two stages – informal stakeholder panel and formal interview and presentation task.
Interview date and location: Week commencing Monday 2 February 2026 online.
Head of Brand Marketing and Audience employer: CRISIS UK
Contact Detail:
CRISIS UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Brand Marketing and Audience
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Crisis. Attend events, join relevant online groups, and don’t be shy about sliding into DMs. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion for the cause! When you get the chance to chat with someone from Crisis, make sure to express why ending homelessness matters to you. Share your ideas on how you can contribute to their mission – it’ll make you stand out!
✨Tip Number 3
Prepare for interviews by researching Crisis thoroughly. Understand their brand, audience, and recent campaigns. Bring fresh ideas to the table that align with their goals. This shows you’re not just another candidate; you’re genuinely interested in making an impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Crisis. Remember, we’re all about collaboration and making a difference together!
We think you need these skills to ace Head of Brand Marketing and Audience
Some tips for your application 🫡
Be Authentic: When you're filling out your application, let your true self shine through! We want to see your personality and passion for the role. Share your experiences and how they connect with our mission at Crisis.
Tailor Your Responses: Make sure to tailor your answers to the screening questions. Highlight your relevant skills and experiences that align with the job description. This shows us you understand what we're looking for and how you can contribute.
Showcase Your Impact: We love seeing how your past work has made a difference! Use specific examples to demonstrate your achievements in brand marketing and audience engagement. This helps us envision the impact you could have at Crisis.
Follow the Application Process: Remember, we don’t ask for CVs, so focus on completing the work history section and answering the screening questions thoroughly. Apply through our website to ensure your application is considered!
How to prepare for a job interview at CRISIS UK
✨Know the Cause
Before your interview, dive deep into Crisis' mission and values. Understand their 10-year strategy for ending homelessness and be ready to discuss how your experience in brand marketing can align with their goals. Showing genuine passion for their cause will set you apart.
✨Showcase Your Leadership Style
As a Head of Brand Marketing, you'll need to demonstrate your leadership skills. Prepare examples of how you've successfully led teams and fostered inclusive cultures in previous roles. Be ready to discuss how you can build collaborative relationships both internally and externally.
✨Bring Audience Insights to Life
Crisis is looking for someone who can turn audience insights into impactful campaigns. Come prepared with specific examples of past campaigns you've developed based on audience research. Highlight the results and how they contributed to brand growth or income generation.
✨Prepare for the Presentation Task
Since the interview includes a presentation task, make sure to practice delivering your ideas clearly and confidently. Tailor your presentation to reflect Crisis' values and mission, and think about how you can creatively engage your audience during this part of the interview.
