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- Tasks: Lead and support individuals in creating personalised plans to end homelessness.
- Company: Crisis, a national charity dedicated to ending homelessness.
- Benefits: Competitive salary, interest-free loans, generous leave, and a supportive work environment.
- Other info: Join a diverse team committed to impactful change and personal development.
- Why this job: Make a real difference in people's lives while working towards ending homelessness.
- Qualifications: Knowledge of housing and welfare legislation, excellent communication, and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Contract: 12 months fixed term – paternal leave cover
Hours: 21 hours per week
Location: Based in Crisis Skylight Croydon, 12 Surrey Street, CR0 1RG
About the role
As a Coach in the Structured Coaching Team, you will be the lead worker for people who engage well with the service and are able to work with you to develop and follow a personalised plan to end their homelessness. You will work collaboratively across departments to support Crisis' mission to end homelessness by delivering services that are person-centred, sensitive and responsive to the diverse needs of Crisis Members. You will understand and promote the importance of evidencing our impact in preventing and ending homelessness. Also evidencing the barriers faced by members to directly inform our Policy and Campaigns strategies, using the Crisis Member Achievement and Progression System (MAPS) and case management standards.
About you
You will as part of the Crisis team, make and maintain collaborative, consistent relationships with our members, staff, volunteers and other organisations. You will have:
- Knowledge of relevant sector, e.g., housing, homelessness, and welfare legislation.
- An understanding of psychologically informed approaches when working with people who have experienced complex trauma and marginalised individuals.
- Effectively manage your own workload, including a varied caseload, with excellent organisational skills and the ability to manage conflicting priorities, exercise judgment under pressure and balance competing demands.
- An understanding of the importance of protecting an individual’s personal and sensitive data when working with someone’s information.
- Excellent communication skills, spoken and written, including the ability to promote Crisis’ services to a wide variety of audiences.
- Knowledge and experience of safeguarding and commitment to act in compliance with safeguarding policy and procedures.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply. We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note, our salaries are fixed to counter inequity, and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%.
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Wellbeing Leave to be used flexibly.
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 31st May 2026
Interviews will be held on Monday 15th June 2026 at Crisis Skylight Croydon, 12 Surrey Street, CR0 1RG
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Locations
Lead Worker - Structured Coaching in Croydon, London employer: CRISIS UK
Contact Detail:
CRISIS UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Worker - Structured Coaching in Croydon, London
✨Tip Number 1
Get to know the organisation! Research Crisis and its mission to end homelessness. This will not only help you tailor your approach but also show your genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 3
Prepare for behavioural questions. Think of examples from your past experiences that demonstrate your skills in managing caseloads, working collaboratively, and handling sensitive information.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Crisis team.
We think you need these skills to ace Lead Worker - Structured Coaching in Croydon, London
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your unique experiences and perspectives.
Tailor Your Responses: Make sure to read the job description carefully and tailor your answers to highlight how your skills and experiences align with what we’re looking for. Show us why you’re the perfect fit for the role!
Show Your Passion: We’re all about ending homelessness, so make sure to express your passion for this mission in your application. Share any relevant experiences that demonstrate your commitment to making a difference.
Check Your Work: Before hitting that submit button, take a moment to proofread your application. Clear and concise communication is key, so double-check for any typos or errors to ensure your application stands out for the right reasons.
How to prepare for a job interview at CRISIS UK
✨Know Your Stuff
Make sure you brush up on your knowledge of homelessness, housing legislation, and welfare policies. Being well-versed in these areas will not only show your commitment but also help you answer questions confidently.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your ability to manage a varied caseload and build relationships with diverse individuals. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since excellent communication skills are crucial for this role, consider doing mock interviews with a friend or family member to refine your delivery.
✨Emphasise Collaboration
Highlight your experience working collaboratively across departments or with different organisations. This role is all about teamwork, so be ready to discuss how you've successfully worked with others to achieve common goals.