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- Tasks: Support individuals transitioning from custody to community, helping them regain independence.
- Company: Crisis, a national charity dedicated to ending homelessness.
- Benefits: Competitive salary, generous leave, and interest-free loans for travel and housing.
- Why this job: Make a real difference in people's lives while tackling homelessness head-on.
- Qualifications: Experience in person-centred support and strong relationship-building skills.
- Other info: Join a diverse team committed to continuous improvement and impactful change.
The predicted salary is between 30000 - 40000 £ per year.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
About the role
The Critical Time Intervention (CTI) Worker will provide person centred assistance during the transition from custody to community integration. By following the Critical Time Intervention model, the CTI Worker will collaborate with a range of services to enable the individual to access them and use a range of appropriate interventions to assist the individual to become more independent and connected. We are bold with a culture of continuous improvement and there will be opportunities to contribute to ensure we are providing the best possible service. This also combines with an equitable approach to ensure that any systemic barriers are challenged and that the voices, experiences and stories of people navigating this transition are heard. The impact of this work will continue to build on the evidence that the CTI service ends homelessness.
About you
- Being person centred to build relationships, use assessments and develop goals and actions that are based on what is important for the individual.
- Working within the principles of the Critical Time Intervention model and understanding the challenges faced in the transition from custody to community integration.
- Building and maintaining good working relationships within HM Prison & Probation Service and other organisations to assist with receiving referrals, signposting, making external referrals and advocacy.
- Promote engagement with co-production opportunities within the service as well as actively seeking feedback on service delivery and improvement from the people accessing the service.
- Using reflective practice, caseload management meetings and personal development opportunities to deliver a quality service and work within the values of Crisis.
- Being able to identify and manage safeguarding concerns utilising a range of communication methods.
We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply. We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%.
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Wellbeing Leave to be used flexibly.
- And more! (Full list of benefits available on website).
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Wednesday 22 April 2026 at 23:59
Interview process: Competency-based interview followed by a service user panel interview
Interview date and location: Wednesday 6 May 2026 in-person at Crisis Skylight South Wales, 163 St Helens Road, Swansea, SA14DQ
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Critical Time Intervention Worker employer: CRISIS UK
Contact Detail:
CRISIS UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Critical Time Intervention Worker
✨Tip Number 1
Get to know the Critical Time Intervention model inside out. This will not only help you in interviews but also show your genuine interest in the role. We want to see that you can connect with the principles and apply them in real-life scenarios.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn or at events. They can give you insider tips about the culture at Crisis and what they look for in a CTI Worker. Plus, it’s a great way to make connections that could help you land the job!
✨Tip Number 3
Prepare for those competency-based interviews by practising your responses to common questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. We want to hear about your experiences and how they relate to the role!
✨Tip Number 4
Don’t forget to showcase your passion for ending homelessness during the interview. Share personal stories or experiences that highlight your commitment to the cause. We love candidates who are bold and impactful in their approach!
We think you need these skills to ace Critical Time Intervention Worker
Some tips for your application 🫡
Be Person-Centred: When filling out your application, remember to highlight your person-centred approach. Share examples of how you've built relationships and supported individuals in their journey, especially in challenging transitions.
Show Your Understanding of CTI: Make sure to demonstrate your knowledge of the Critical Time Intervention model. We want to see how you can apply this understanding to help individuals move from custody to community integration effectively.
Emphasise Collaboration: Collaboration is key in this role! Use your application to showcase any experiences where you've worked with various services or organisations. This will show us that you can build those essential working relationships.
Be Authentic and Reflective: Don’t shy away from sharing your personal experiences or reflections. We value authenticity and want to hear your unique perspective, especially if you have lived experience related to homelessness. Apply through our website and let your voice be heard!
How to prepare for a job interview at CRISIS UK
✨Know the Critical Time Intervention Model
Familiarise yourself with the principles of the Critical Time Intervention model. Be ready to discuss how you can apply these principles in real-life scenarios, especially when it comes to supporting individuals transitioning from custody to community.
✨Showcase Your Person-Centred Approach
Prepare examples that highlight your ability to build relationships and develop personalised goals for individuals. Think about times you've successfully engaged with clients or colleagues to create a supportive environment.
✨Understand the Importance of Collaboration
Be prepared to talk about your experience working with various organisations, such as HM Prison & Probation Service. Highlight your skills in networking, advocacy, and how you’ve facilitated referrals or signposting in past roles.
✨Emphasise Feedback and Continuous Improvement
Demonstrate your commitment to co-production and seeking feedback. Share instances where you’ve actively sought input from service users to improve service delivery, showing that you value their voices and experiences.