At a Glance
- Tasks: Support daily admin tasks and facilities management at a vibrant charity centre.
- Company: Crisis, a national charity dedicated to ending homelessness.
- Benefits: Competitive salary, generous leave, interest-free loans, and a supportive work environment.
- Other info: Join a diverse team committed to impactful change and personal growth.
- Why this job: Make a real difference in the community while developing your skills.
- Qualifications: Strong communication skills and experience in administrative support.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Crisis is the national charity for people experiencing homelessness. We have embarked on our10-year strategyfor ending homelessness. We know it is not inevitable. We know together we can end it.
Location:Crisis Skylight Croydon (12 Surrey Street Croydon, CR0 1RG). Homeworking can be considered for one day a week in line with Crisis’ Hybrid Working Policy
Contract:Fixed term contract until 14 August 2026
About the role
The Administration and Facilities Assistant role at Crisis Skylight Croydon is varied and fulfilling. As the Administration and Facilities Assistant, you will assist with the day-to-day administrative tasks, health and safety and facilities management of a busy Skylight centre ensuring the smooth and efficient running of the office and member areas. You will assist with purchasing, stock control and deliveries as well as liaising with contractors. You will use internal systems to record client information. You will also help promote the Skylight internally and externally by collaborating with others and producing impactful designs.
About you
- In this role you will need excellent written and verbal communication skills and be competent using Microsoft applications including Excel.
- You will have experience of supporting a team in an administrative role with proven organisational skills.
- You will have excellent interpersonal skills, possessing the ability to develop and maintain excellent working relationships within the team.
- You will be confident in financial matters such as administering petty cash and raising purchase orders.
- You will have an interest in facilities management and health and safety.
- You will have the ability to undertake manual handling tasks and to support with processing and storing deliveries.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Wellbeing Leave to be used flexibly
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 2 November 2025 (at 23:59)
Interview process: Competency-based interview
Interview date and location: In person, on Friday 14 November 2025 at Crisis Skylight Croydon, 12 Surrey Street Croydon, CR0 1RG
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team will contact you to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
Administration and Facilities Assistant in Croydon employer: CRISIS UK
Crisis is an exceptional employer dedicated to ending homelessness, offering a supportive and collaborative work environment at our Skylight Croydon centre. Employees benefit from a competitive salary, generous leave policies, and opportunities for personal and professional growth, all while contributing to a meaningful mission that impacts the community. Our commitment to diversity and inclusion ensures that every team member can thrive and make a significant contribution to our cause.
StudySmarter Expert Advice🤫
We think this is how you could land Administration and Facilities Assistant in Croydon
✨Tip Number 1
Get to know the organisation! Research Crisis and its mission to end homelessness. This will not only help you tailor your responses during interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the company culture and what it’s really like to work there.
✨Tip Number 3
Prepare for competency-based questions. Think of examples from your past experiences that showcase your organisational skills, teamwork, and ability to handle financial matters. Practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Crisis team.
We think you need these skills to ace Administration and Facilities Assistant in Croydon
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your unique experiences and perspectives.
Tailor Your Responses:Make sure to read the job description carefully and tailor your answers to highlight how your skills and experiences align with what we're looking for. This shows us that you’re genuinely interested in the role!
Showcase Your Skills:Don’t forget to mention your proficiency in Microsoft applications and any relevant administrative experience. We love seeing how you can contribute to our mission of ending homelessness!
Apply Through Our Website:Remember to apply through our website by clicking the 'Apply for Job' button. It’s the best way for us to receive your application and ensures you’re considered fairly in our anonymised shortlisting process.
How to prepare for a job interview at CRISIS UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Administration and Facilities Assistant role. Familiarise yourself with the key responsibilities like health and safety, stock control, and liaising with contractors. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent written and verbal communication skills are crucial for this role, prepare examples of how you've effectively communicated in past roles. Think about times when you had to explain complex information or collaborate with a team. This will demonstrate your ability to maintain strong working relationships.
✨Be Ready for Competency Questions
The interview will likely include competency-based questions. Prepare by thinking of specific situations where you've demonstrated organisational skills, financial management, or teamwork. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Express Your Passion for the Cause
Crisis is all about ending homelessness, so it’s important to convey your passion for this mission during the interview. Share any relevant experiences or insights you have regarding homelessness and how you can contribute to their goals. This will show that you align with their values and are committed to making a difference.
