At a Glance
- Tasks: Lead a team to grow and nurture our community of supporters for impactful change.
- Company: Crisis, the national charity dedicated to ending homelessness.
- Benefits: Flexible working options, inclusive culture, and the chance to make a real difference.
- Other info: Diversity is our strength; we welcome all backgrounds and experiences.
- Why this job: Be a bold leader driving meaningful campaigns that inspire action and support.
- Qualifications: Experience in fundraising, team leadership, and a passion for equitable practices.
The predicted salary is between 36000 - 60000 € per year.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location: Based in our London office (we are open to a range of flexible working options, in line with Crisis’ Hybrid-Working Policy)
About the role
Are you ready to make a bold difference to end homelessness? As the Head of Individual Giving and Supporter Engagement at Crisis, you’ll lead a collaborative team dedicated to growing and nurturing our community of supporters. This is your opportunity to deliver impactful acquisition, retention, and stewardship programmes, using insight-led, audience-focused, and data-driven strategies. You’ll drive growth in both the number and value of our supporters—including one-off and regular givers, mid-value donors, and legacy pledgers—ensuring every supporter feels valued and connected to our equitable mission.
This senior leadership role places you at the heart of our strategic development, empowering you to optimise income and champion creative approaches that inspire action. You’ll be instrumental in building lasting relationships, developing bold campaigns, and steering the future of supporter engagement at Crisis. If you’re passionate about using your expertise to create meaningful, equitable change and thrive in a collaborative, purpose-driven environment, we want to hear from you.
About you
- You’re a bold leader with considerable experience and insight into running large-scale fundraising or supporter engagement teams, ready to take on new challenges and drive real change.
- You have a passion for creating impactful campaigns - your track record in acquisition, retention, legacy, and mid-value giving programmes speaks for itself, and you know how to use direct and relationship marketing to inspire action.
- Collaboration is your superpower! You thrive in team settings, communicate brilliantly, and love building positive, inclusive cultures where everyone can shine.
- You’re committed to equitable practice, always up to date with the latest fundraising and marketing regulations, and you make sure fairness and compliance are at the heart of everything you do.
- You’re comfortable juggling multiple projects—managing agencies, printers, and suppliers, and working across all kinds of media, from press and mailings to online and DRTV.
- Numbers don’t scare you! Your analytical skills and confidence with data, combined with your excellent written and verbal communication, help you craft bold and impactful supporter engagement strategies that really make a difference.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Head of Individual Giving and Supporter Experience employer: CRISIS UK-1
Crisis is an exceptional employer, offering a dynamic and inclusive work culture that prioritises collaboration and innovation in the fight against homelessness. Based in London, we provide flexible working options to support a healthy work-life balance, alongside opportunities for professional growth and development within a passionate team dedicated to making a meaningful impact. Join us to be part of a mission-driven organisation where your contributions are valued, and together, we can create lasting change in our communities.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Individual Giving and Supporter Experience
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend events, and connect with current or former employees at Crisis. Building relationships can give you insider info and might just land you an interview.
✨Tip Number 2
Show your passion! When you get the chance to chat with someone from Crisis, make sure to express why ending homelessness matters to you. Your genuine enthusiasm can set you apart from other candidates.
✨Tip Number 3
Prepare for interviews by researching Crisis’s recent campaigns and initiatives. Being able to discuss their work shows you’re not just interested in the role, but also in their mission and how you can contribute.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and making a difference.
We think you need these skills to ace Head of Individual Giving and Supporter Experience
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for ending homelessness shine through. We want to see how your values align with our mission at Crisis, so share personal stories or experiences that fuel your commitment to this cause.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in fundraising and supporter engagement. Use specific examples that demonstrate your success in acquisition, retention, and stewardship programmes, as we love seeing how you can make a bold difference!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s necessary, and focus on communicating your ideas effectively—this will help us understand your vision for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our work and values.
How to prepare for a job interview at CRISIS UK-1
✨Know Your Impact
Before the interview, dive deep into Crisis' mission and their 10-year strategy. Be ready to discuss how your past experiences in fundraising and supporter engagement can directly contribute to their goals. Show them you’re not just a fit for the role, but that you genuinely care about ending homelessness.
✨Showcase Your Leadership Style
As a senior leader, it’s crucial to demonstrate your collaborative approach. Prepare examples of how you've built inclusive team cultures and led successful campaigns. Highlight your ability to inspire action and drive change, as this aligns perfectly with what Crisis is looking for.
✨Be Data-Driven
Crisis values insight-led strategies, so come prepared with specific examples of how you've used data to inform your fundraising efforts. Discuss how you’ve analysed supporter behaviour to optimise acquisition and retention strategies, showcasing your analytical skills and confidence with numbers.
✨Emphasise Your Commitment to Equity
Crisis is dedicated to equitable practice, so be sure to articulate your understanding of fairness in fundraising. Share your experiences in creating campaigns that resonate with diverse communities and how you ensure compliance with regulations, demonstrating that you prioritise inclusivity in all your work.
