At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for users onsite and remotely.
- Company: Join a dynamic team in a leading IT firm focused on innovation and collaboration.
- Benefits: Enjoy competitive pay, health perks, and opportunities for professional growth.
- Other info: Fast-paced environment with chances to learn and grow your IT career.
- Why this job: Make a real difference by helping others solve their tech challenges every day.
- Qualifications: 2+ years in IT support with strong troubleshooting skills and a customer-first attitude.
The predicted salary is between 30000 - 40000 £ per year.
Key Responsibilities
- End-User Support (Onsite & Remote)
- Provide
Level 1 IT support for incidents and service requests via phone, email, chat, and ticketing system.
- Troubleshoot common issues with
Windows/mac OS , standard business applications (e. g., Microsoft 365), and collaboration tools.
- Perform remote support using approved remote access tools to assist offsite users.
- Set up, configure, and troubleshoot desktops, laptops, monitors, mobile devices , and standard peripherals.
- Handle user account and access requests
(e. g., password resets, basic access provisioning) following internal procedures.
- Escalate unresolved issues to Level 2/3 teams with clear troubleshooting notes and evidence.
- Printer & Peripheral Support
- Install and configure local/network printers and drivers.
- Troubleshoot print issues (offline printer, queue stuck, driver errors, connectivity, basic hardware checks).
- Coordinate with vendors or facilities for hardware repair when needed.
- Networking Skills
- Understanding of TCP/IP, DNS, DHCP, and basic network protocols
- Ability to configure and troubleshoot LAN/WAN connectivity
- Knowledge of network devices (switches, routers, access points)
- Basic troubleshooting of connectivity issues (ping, traceroute, ipconfig/ifconfig)
- Awareness of network cabling standards and patch panel management
- Ability to identify and resolve simple network faults
- Familiarity with Wi-Fi setup and troubleshooting
- Understanding of firewall basics and port management
- Patching Skills
- Basic knowledge of operating system patching (Windows, mac OS)
- Ability to follow patch management procedures
- Understanding of the importance of regular software updates for security
- Experience with tools like Windows Update, WSUS, SCCM and Manage Engine
- Ability to verify patch installation and troubleshoot failed updates
- Awareness of rollback procedures in case of patch issues
- Ability to communicate patch schedules and impacts to users
- Basic Door Access & CCTV Support
- Provide basic support for door access control
(e. g., verifying access issues, basic checks, reporting faults, coordinating with vendors/security/admins).
- Provide basic support for
- CCTV access/viewing
(e. g., assisting authorized staff with login/access issues, basic workstation/client troubleshooting, escalating system faults).
- Maintain confidentiality and follow company security policies when handling physical security-related requests.
- IT Operations & Asset Handling
- Prepare and deploy devices for new joiners (imaging/build, baseline apps, updates).
- Maintain accurate
- IT asset inventory
(devices, accessories, assigned users).
- Document fixes, FAQs, and known issues in the knowledge base.
- Follow IT policies for security, patching, antivirus, and acceptable use.
- Site Audits & Compliance Checks
• Conduct scheduled and ad-hoc IT audits of the site environment
- Hardware/software inventory validation, license posture checks, and asset labelling accuracy.
- Workstation health checks (disk space, encryption status, AV/EDR status, backup status where applicable).
- Server room/IDF/MDF checks: cleanliness, access control, rack/cabling condition, UPS status and alerts.
- Maintain audit evidence and remediation actions in the ticketing/ITSM system.
- Required Skills & Knowledge
- Technical Skills (Must Have)
2+ year (or equivalent hands-on experience) in IT support / service desk / desktop support.
• Basic troubleshooting knowledge of
- Windows 10/11
- (and exposure to mac OS is an advantage)
- Microsoft 365 apps (Outlook, Teams, One Drive)
- Hardware troubleshooting (laptops/desktops, docks, monitors)
- Printers
- (network printing concepts, drivers, queues)
- Basic networking concepts ( IP address, DNS, Wi‑Fi, VPN , connectivity checks)
- Ability to support remote users and guide users clearly through troubleshooting steps.
- Physical Security Systems (Basic)
- Basic familiarity with door access systems, UPS and
CCTV viewing/access concepts (user access, client access, basic fault identification and escalation).
- Comfortable working with security/admin teams and vendors while following access controls.
- Professional Skills
- Strong customer service mindset; able to communicate technical concepts in simple terms.
- Good ticket documentation and time management.
- Ability to prioritize multiple requests in a fast-paced environment.
Qualifications
- Bachelor’s degree in IT/Computer Science (or equivalent experience).
- Relevant entry-level certifications are beneficial (e. g., Comp TIA A+, Microsoft fundamentals) but not mandatory.
- Willingness to work onsite as required and occasionally support after-hours activities (planned maintenance/onboarding) if needed.
Senior IT Executive in London employer: Crisil
As a leading investment banking firm, we pride ourselves on fostering a dynamic work environment that encourages innovation and collaboration. Our commitment to employee growth is evident through comprehensive training programs and opportunities to engage in large-scale technology transformations, particularly in the Market Risk and Counterparty Credit Risk domains. Located in a vibrant financial hub, we offer competitive benefits and a culture that values diversity and inclusion, making us an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Executive in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Crisil values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Crisil might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Crisil!
✨Direct Apply to Crisil
Let's not forget to apply directly through the Crisil website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Executive in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Crisil.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Crisil. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Crisil
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
