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For Companies At a Glance
- Tasks: Provide top-notch IT support and solve problems for colleagues every day.
- Company: Join a dynamic IT team in a fast-paced, professional environment.
- Benefits: Enjoy competitive pay, career growth, and a collaborative culture.
- Other info: Work with cutting-edge tools and contribute to exciting IT projects.
- Why this job: Make a real impact while helping others with their tech challenges.
- Qualifications: 2+ years in IT support, strong customer focus, and technical skills.
The predicted salary is between 30000 - 40000 £ per year.
Looking for your next step in IT support within a professional, fast-paced environment? We’re looking for a service-driven IT Service Desk Analyst who genuinely enjoys helping people and solving problems. You’ll be the first point of contact for colleagues across the firm—delivering efficient, accurate support and making a real impact on day-to-day operations. This is a brilliant opportunity to join a collaborative IT team where your ideas, initiative, and customer focus will be valued.
What you’ll be doing
- Providing responsive, high-quality IT support across a variety of channels—email, phone, MS Teams, and in person.
- Managing and resolving Service Desk tickets quickly and professionally.
- Supporting users with faults, queries, and access requests.
- Escalating issues where needed to minimise disruption.
- Setting up and maintaining IT equipment (laptops, mobiles, multi-screen setups).
- Preparing meeting rooms for virtual meetings and presentations.
- Supporting ongoing IT projects and improvements.
- Sharing knowledge with colleagues and contributing to the knowledge base.
You’ll also work within ITIL best practices, including incident management, request fulfilment, and maintaining clear communication with users throughout.
What we’re looking for
- At least 2 years’ experience in a busy IT Service Desk environment (ideally within professional services or legal).
- A strong customer focus with experience supporting users directly.
- Hands-on experience with ITIL frameworks (incident, problem, change management).
- Technical skills: Microsoft Office (Outlook, Word, Excel, Teams), Microsoft 365, Active Directory, and Intune.
- Familiarity with security and networking tools (e.g. Mimecast, VPN, 2FA).
- Experience supporting hardware including laptops, iPhones, and desktop setups.
About you
- Communicates clearly and confidently at all levels.
- Stays calm under pressure and enjoys problem-solving.
- Is organised, proactive, and able to juggle priorities.
- Takes pride in delivering a high level of service.
- Works well independently and as part of a team.
Service Desk Analyst in Slough employer: Cripps
Contact Detail:
Cripps Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in service desks. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Practice your problem-solving skills! Since you’ll be tackling various IT issues, try simulating common scenarios you might face on the job. This will help you feel more confident during interviews and show off your skills.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to navigate and find the perfect fit for your skills.
We think you need these skills to ace Service Desk Analyst in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially in a busy Service Desk environment, and don’t forget to showcase your customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your background aligns with our needs. Be sure to mention any relevant ITIL experience and your knack for problem-solving.
Showcase Your Technical Skills: List out your technical skills clearly, especially those related to Microsoft Office, Microsoft 365, and any security tools you’ve worked with. We want to see that you have hands-on experience with the tools we use every day!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Cripps
✨Know Your ITIL Basics
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied incident management and request fulfilment in your previous roles. This shows that you understand the framework and can hit the ground running.
✨Show Off Your People Skills
Since this role is all about helping people, be prepared to share examples of how you've successfully supported users in the past. Think of specific situations where you resolved issues or improved user experience—this will highlight your customer focus.
✨Demonstrate Technical Know-How
Familiarise yourself with the technical skills mentioned in the job description, like Microsoft 365 and Active Directory. If you have hands-on experience with any specific tools or software, be ready to discuss them and how they relate to the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities. Practice answering how you would handle common Service Desk situations, such as managing a high volume of tickets or dealing with an upset user. This will show your ability to stay calm under pressure.