At a Glance
- Tasks: Provide top-notch IT support and solve problems for colleagues every day.
- Company: Join a dynamic team in a fast-paced professional environment.
- Benefits: Enjoy competitive pay, career growth, and a supportive work culture.
- Other info: Collaborative atmosphere with opportunities to learn and grow.
- Why this job: Make a real impact by helping others and enhancing daily operations.
- Qualifications: 2 years of IT Service Desk experience and strong customer service skills.
The predicted salary is between 30000 - 40000 € per year.
Looking for your next step in IT support within a professional, fast-paced environment? We’re looking for a service-driven IT Service Desk Analyst who genuinely enjoys helping people and solving problems. You’ll be the first point of contact for colleagues across the firm—delivering efficient, accurate support and making a real impact on day-to-day operations. This is a brilliant opportunity to join a collaborative IT team where your ideas, initiative, and customer focus will be valued.
What you’ll be doing:
- Providing responsive, high-quality IT support across a variety of channels—email, phone, MS Teams, and in person.
- Managing and resolving Service Desk tickets quickly and professionally.
- Supporting users with faults, queries, and access requests.
- Escalating issues where needed to minimise disruption.
- Setting up and maintaining IT equipment (laptops, mobiles, multi-screen setups).
- Preparing meeting rooms for virtual meetings and presentations.
- Supporting ongoing IT projects and improvements.
- Sharing knowledge with colleagues and contributing to the knowledge base.
You’ll also work within ITIL best practices, including incident management, request fulfilment, and maintaining clear communication with users throughout.
What we’re looking for:
- At least 2 years’ experience in a busy IT Service Desk environment (ideally within professional services or legal).
- A strong customer focus with experience supporting users directly.
- Hands-on experience with ITIL frameworks (incident, problem, change management).
- Technical skills: Microsoft Office (Outlook, Word, Excel, Teams), Microsoft 365, Active Directory, and Intune.
- Familiarity with security and networking tools (e.g. Mimecast, VPN, 2FA).
- Experience supporting hardware including laptops, iPhones, and desktop setups.
About you:
- Communicates clearly and confidently at all levels.
- Stays calm under pressure and enjoys problem-solving.
- Is organised, proactive, and able to juggle priorities.
- Takes pride in delivering a high level of service.
- Works well independently and as part of a team.
Service Desk Analyst employer: Cripps
Join a dynamic and supportive IT team where your contributions as a Service Desk Analyst will be truly valued. Our collaborative work culture fosters innovation and personal growth, providing you with ample opportunities to enhance your skills while making a significant impact on our operations. Located in a vibrant area, we offer a professional environment that prioritises employee well-being and development, ensuring that every day is both rewarding and engaging.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in service desks. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you’d handle tricky user queries or technical issues. We want you to shine and show off that problem-solving prowess!
✨Tip Number 3
Show your passion for IT support! During interviews, share examples of how you’ve gone above and beyond to help users. This will highlight your customer focus and dedication to delivering top-notch service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially in a Service Desk environment, and don’t forget to showcase your customer service skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your background makes you a perfect fit for our team. Be sure to mention any relevant ITIL experience and your problem-solving abilities.
Showcase Your Technical Skills:List out your technical skills clearly, especially those related to Microsoft Office, Active Directory, and any security tools you’ve worked with. We want to see that you have hands-on experience with the tools we use every day!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our collaborative IT team!
How to prepare for a job interview at Cripps
✨Know Your ITIL Basics
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied incident management and request fulfilment in your previous roles. This will show that you understand the framework and can hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully supported users in the past. Think about specific situations where you resolved issues quickly and effectively. Highlighting your customer focus will resonate well with the interviewers.
✨Familiarise Yourself with the Tools
Get comfortable with the technical tools mentioned in the job description, like Microsoft 365, Active Directory, and any security tools. If you can demonstrate your hands-on experience with these during the interview, it’ll give you a solid edge.
✨Practice Clear Communication
Since you'll be the first point of contact for colleagues, practice explaining technical concepts in simple terms. Role-play common scenarios with a friend to ensure you can communicate clearly and confidently, even under pressure.
