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- Tasks: Provide top-notch IT support and solve problems for colleagues every day.
- Company: Join a dynamic IT team in a fast-paced, professional environment.
- Benefits: Enjoy competitive pay, career growth, and a collaborative culture.
- Other info: Work with cutting-edge tools and contribute to exciting IT projects.
- Why this job: Make a real impact while helping others with their tech challenges.
- Qualifications: 2 years of IT support experience and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Looking for your next step in IT support within a professional, fast-paced environment? We’re looking for a service-driven IT Service Desk Analyst who genuinely enjoys helping people and solving problems. You’ll be the first point of contact for colleagues across the firm—delivering efficient, accurate support and making a real impact on day-to-day operations. This is a brilliant opportunity to join a collaborative IT team where your ideas, initiative, and customer focus will be valued.
What you’ll be doing
- You’ll provide responsive, high-quality IT support across a variety of channels—email, phone, MS Teams, and in person.
- Managing and resolving Service Desk tickets quickly and professionally.
- Supporting users with faults, queries, and access requests.
- Escalating issues where needed to minimise disruption.
- Setting up and maintaining IT equipment (laptops, mobiles, multi-screen setups).
- Preparing meeting rooms for virtual meetings and presentations.
- Supporting ongoing IT projects and improvements.
- Sharing knowledge with colleagues and contributing to the knowledge base.
You’ll also work within ITIL best practices, including incident management, request fulfilment, and maintaining clear communication with users throughout.
What we’re looking for
- You’ll bring a mix of technical know-how and excellent people skills.
- At least 2 years’ experience in a busy IT Service Desk environment (ideally within professional services or legal).
- A strong customer focus with experience supporting users directly.
- Hands-on experience with ITIL frameworks (incident, problem, change management).
Technical skills:
- Microsoft Office (Outlook, Word, Excel, Teams).
- Microsoft 365, Active Directory, and Intune.
- Familiarity with security and networking tools (e.g. Mimecast, VPN, 2FA).
- Experience supporting hardware including laptops, iPhones, and desktop setups.
About you
- You’re someone who communicates clearly and confidently at all levels.
- Stays calm under pressure and enjoys problem-solving.
- Is organised, proactive, and able to juggle priorities.
- Takes pride in delivering a high level of service.
- Works well independently and as part of a team.
Service Desk Analyst in London employer: Cripps
Contact Detail:
Cripps Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in service desks. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you’d handle tricky situations or user queries. We want you to shine and show off that problem-solving prowess!
✨Tip Number 3
Showcase your customer service skills during interviews. Share examples of how you’ve helped users in the past. Remember, it’s all about making their day easier and demonstrating your service-driven mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Service Desk Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially in busy environments, and don’t forget to showcase your customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your background makes you a perfect fit for our team. Be sure to mention any relevant ITIL experience too!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved issues in the past. We love seeing candidates who can demonstrate their ability to stay calm under pressure and think on their feet!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our collaborative IT team!
How to prepare for a job interview at Cripps
✨Know Your ITIL Basics
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied incident management and request fulfilment in your previous roles. This will show that you understand the framework and can hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully supported users in the past. Think about specific situations where you resolved issues quickly and effectively. Highlighting your customer focus will resonate well with the interviewers.
✨Familiarise Yourself with the Tools
Since you'll be working with Microsoft Office, Active Directory, and other tools, it’s a good idea to have a solid understanding of these platforms. If you can, practice using them beforehand so you can speak confidently about your experience during the interview.
✨Practice Clear Communication
As a Service Desk Analyst, communication is key. Practice explaining technical concepts in simple terms. You might even want to do a mock interview with a friend to refine your ability to communicate clearly and confidently at all levels.