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- Tasks: Provide top-notch IT support and solve problems for colleagues every day.
- Company: Join a dynamic IT team in a fast-paced, professional environment.
- Benefits: Competitive salary, supportive culture, and opportunities for growth.
- Other info: Collaborative atmosphere with a focus on continuous improvement and learning.
- Why this job: Make a real impact while helping others and enhancing your IT skills.
- Qualifications: 2 years of IT support experience and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Looking for your next step in IT support within a professional, fast-paced environment? We’re looking for a service-driven IT Service Desk Analyst who genuinely enjoys helping people and solving problems. You’ll be the first point of contact for colleagues across the firm—delivering efficient, accurate support and making a real impact on day-to-day operations. This is a brilliant opportunity to join a collaborative IT team where your ideas, initiative, and customer focus will be valued.
What you’ll be doing:
- Providing responsive, high-quality IT support across a variety of channels—email, phone, MS Teams, and in person.
- Managing and resolving Service Desk tickets quickly and professionally.
- Supporting users with faults, queries, and access requests.
- Escalating issues where needed to minimise disruption.
- Setting up and maintaining IT equipment (laptops, mobiles, multi-screen setups).
- Preparing meeting rooms for virtual meetings and presentations.
- Supporting ongoing IT projects and improvements.
- Sharing knowledge with colleagues and contributing to the knowledge base.
You’ll also work within ITIL best practices, including incident management, request fulfilment, and maintaining clear communication with users throughout.
What we’re looking for:
- At least 2 years’ experience in a busy IT Service Desk environment (ideally within professional services or legal).
- A strong customer focus with experience supporting users directly.
- Hands-on experience with ITIL frameworks (incident, problem, change management).
- Technical skills: Microsoft Office (Outlook, Word, Excel, Teams), Microsoft 365, Active Directory, and Intune.
- Familiarity with security and networking tools (e.g. Mimecast, VPN, 2FA).
- Experience supporting hardware including laptops, iPhones, and desktop setups.
About you:
- Communicates clearly and confidently at all levels.
- Stays calm under pressure and enjoys problem-solving.
- Is organised, proactive, and able to juggle priorities.
- Takes pride in delivering a high level of service.
- Works well independently and as part of a team.
Service Desk Analyst in City of London employer: Cripps
Contact Detail:
Cripps Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in service desks. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you’d handle specific issues and be ready to share your problem-solving skills. We want to see that customer focus shine through!
✨Tip Number 3
Show off your tech skills! Bring examples of how you've used tools like Microsoft 365 or handled ITIL processes in past roles. This will help us see how you can make an impact from day one.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Desk Analyst in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially in a Service Desk environment, and don’t forget to showcase your customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your background aligns with our needs. Be sure to mention any relevant ITIL experience and your problem-solving abilities.
Showcase Your Technical Skills: List out your technical skills clearly, especially those related to Microsoft Office, Active Directory, and any security tools you’ve worked with. We want to see that you have the hands-on experience we’re looking for!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Cripps
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied incident management and request fulfilment in your previous roles. This will show that you understand the framework and can hit the ground running.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent support to users in the past. Think about specific situations where you resolved issues quickly and effectively. This will demonstrate your strong customer focus and problem-solving abilities.
✨Familiarise Yourself with the Tools
Get comfortable with the technical tools mentioned in the job description, like Microsoft 365, Active Directory, and any security tools. If you can speak confidently about your experience with these technologies, it’ll give you a leg up during the interview.
✨Practice Clear Communication
Since you'll be the first point of contact for colleagues, practice explaining technical concepts in simple terms. Role-play common scenarios with a friend or family member to ensure you can communicate clearly and confidently during the interview.