At a Glance
- Tasks: Provide second line technical support and manage the helpdesk for various businesses.
- Company: Join a dynamic team in Bodmin, Cornwall with a focus on collaboration.
- Benefits: Competitive salary up to £32,500, training opportunities, and a supportive work environment.
- Other info: Great opportunity for career growth and to work in a fast-paced environment.
- Why this job: Make a real impact by solving technical challenges and supporting diverse clients.
- Qualifications: Experience in service desk roles and knowledge of Microsoft 365 and network concepts.
The predicted salary is between 26000 - 32500 £ per year.
A Second Line Service Desk Engineer is needed in Bodmin, Cornwall to deliver technical support across various businesses and industries.
Responsibilities include:
- Managing the helpdesk
- Troubleshooting issues
- Performing repairs or upgrades
- Assisting First Line Engineers
- Escalating cases to Third Line
- Supporting field engineers on-site
The ideal candidate is proactive, collaborative, results-driven, and skilled at working in fast-paced environments with strong interpersonal abilities.
Key skills and responsibilities:
- Previous Support/Service Desk Experience
- Demonstrates knowledge of Microsoft 365, including email concepts, SharePoint, OneDrive, and Azure AD
- Understanding of network concepts such as LAN, WAN, VLAN, WIFI, IPSEC, and VPN
- Experience with onsite and offsite backup products, as well as cloud storage solutions
- Familiarity with Windows Servers, including Active Directory, DHCP, DNS, Group Policy Objects, Print Management, and AD Sync
- Providing second line technical support to businesses across various sizes and industries
- Managing and monitoring the helpdesk, identifying issues, troubleshooting problems, and performing repairs or upgrades as needed
- Serving as an escalation point for first line service desk engineers, assisting with technical challenges
- Escalating support issues to third line when required, ensuring timely resolution
- Supporting field engineers by offering expertise and providing on-site assistance if necessary
- Researching and scoping projects before implementation
- Monitoring security threats and vulnerabilities, applying security measures, and ensuring compliance with relevant data security regulations
- Delivering services to clients and maintaining professional relationships with colleagues
- Participating in training and assisting with the training of new staff members as needed
Interested? Please submit your updated CV to Crimson for immediate consideration.
Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!
Crimson is acting as an employment agency regarding this vacancy.
Second Line Service Desk Engineer in Cornwall employer: Crimson
Crimson is an exceptional employer located in the picturesque town of Bodmin, Cornwall, offering a vibrant work culture that fosters collaboration and innovation. With a competitive salary of up to £32,500, employees benefit from ongoing training opportunities, a supportive team environment, and the chance to work with cutting-edge technology across various industries. Join us to be part of a company that values your growth and well-being while making a meaningful impact in the tech support landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Second Line Service Desk Engineer in Cornwall
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, join relevant groups, and don’t be shy about asking for advice or referrals. You never know who might have a lead on that perfect Second Line Service Desk Engineer role.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common technical questions and scenarios you might face. This will help you feel more confident and ready to showcase your skills in Microsoft 365 and network concepts.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled technical challenges in the past. This will demonstrate your proactive approach and ability to work under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team!
We think you need these skills to ace Second Line Service Desk Engineer in Cornwall
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Second Line Service Desk Engineer role. Highlight your previous support experience and any relevant technical skills, like Microsoft 365 or network concepts, to show us you’re the right fit.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past roles where you’ve successfully troubleshot issues or managed helpdesk operations. We love seeing how you’ve made an impact!
Keep It Professional:While we appreciate a friendly tone, remember to keep your application professional. Use clear language and avoid jargon that might confuse us. We want to see your personality shine through, but professionalism is key!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team in Bodmin!
How to prepare for a job interview at Crimson
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, network concepts, and Windows Servers. Be ready to discuss how you've used these technologies in past roles, as this will show your practical experience and understanding.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific challenges you faced, the steps you took to resolve them, and the outcomes. This will demonstrate your proactive and results-driven approach.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle certain situations, like escalating a case or supporting field engineers. Practise articulating your thought process clearly, as this will highlight your collaborative nature and ability to work under pressure.
✨Engage with the Interviewers
Don’t forget to ask questions! Show your interest in the company and the role by inquiring about their current projects or team dynamics. This not only helps you gauge if it’s the right fit but also demonstrates your enthusiasm and interpersonal skills.
