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For Companies At a Glance
- Tasks: Manage high volume laptop swaps and provide top-notch user support.
- Company: Join a dynamic IT services company with a focus on innovation.
- Benefits: Competitive pay, onsite work, and opportunities for professional growth.
- Why this job: Make a real difference by supporting users and enhancing their tech experience.
- Qualifications: Experience in IT support, especially with MS Office 365 and various devices.
- Other info: Great chance to develop your skills in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Inside IR35 – £290 Agreed assignment rate may be subject to change depending on applicable legislation or solution through which services are performed.
Shifts will be 8AM-4PM or 10AM-6PM.
3 Months
Onsite 5 days per week due to the nature of the contract.
Key Skills & Responsibilities
- We are seeking an End User Support Analyst to manage high volume laptop swaps.
- Extensive experience as an End User Support analyst supporting BAU queries in a busy professional services environment
- Good experience surrounding MS Office 365, Azure, Windows, Active Directory, MS Exchange Server
- Proficient with HP, Lenovo, and Apple end user devices (laptops, iPhones, iPads), as well as office telephony and WiFi.
- Experienced in installing, updating, and troubleshooting all supported versions of Microsoft Windows OS.
- Competent in deployment, updating, and remediation of Microsoft Office suites.
- queries and resolutions.
- Excellent communication skills – verbal, written and presentation
- Proven ability to engage directly with users of all technical skill levels across the business, providing clear and effective support
Interested!?! Please send your up to date CV to Crimson for immediate review
Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers.
Crimson are acting as an employment business in regards to this vacancy.
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End User Support Analyst – Laptop Swaps – Cardiff (Onsite Fulltime) employer: Crimson
Contact Detail:
Crimson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Support Analyst – Laptop Swaps – Cardiff (Onsite Fulltime)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know someone at Crimson. A friendly chat can open doors that a CV alone can't.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with MS Office 365, Azure, and all those end-user devices. We want you to shine!
✨Tip Number 3
Show off your communication skills! Practice explaining complex tech concepts in simple terms. Remember, you'll be engaging with users of all skill levels, so clarity is key.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community. Let’s get you that End User Support Analyst role!
We think you need these skills to ace End User Support Analyst – Laptop Swaps – Cardiff (Onsite Fulltime)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the End User Support Analyst role. Highlight your experience with laptop swaps and any relevant technical skills, like MS Office 365 and Windows troubleshooting. We want to see how your background fits perfectly with what we're looking for!
Show Off Your Communication Skills: Since this role involves engaging with users of all technical skill levels, it's crucial to showcase your excellent communication skills. Use clear and concise language in your application to demonstrate how you can effectively support users.
Be Specific About Your Experience: When detailing your previous roles, be specific about your experience with end user devices like HP, Lenovo, and Apple products. Mention any instances where you've successfully managed high volume queries or resolved issues quickly – we love a good success story!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team at StudySmarter. Don’t miss out on this opportunity!
How to prepare for a job interview at Crimson
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of MS Office 365, Azure, and Windows. Be ready to discuss your experience with HP, Lenovo, and Apple devices, as well as troubleshooting techniques for Microsoft Windows OS. The more confident you are in these areas, the better you'll impress the interviewers.
✨Show Off Your Communication Skills
Since this role involves engaging with users of all technical skill levels, practice explaining complex tech concepts in simple terms. Prepare examples of how you've successfully communicated with non-technical users in the past. This will demonstrate your ability to provide clear and effective support.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of specific instances where you managed high-volume laptop swaps or resolved BAU queries. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Dress the Part and Be Punctual
Since this is an onsite role, make sure to dress professionally and arrive on time. First impressions matter, and being punctual shows that you respect the interviewer's time. Plus, it gives you a moment to settle in and gather your thoughts before the interview starts.
