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- Tasks: Provide hands-on support for laptop swaps and assist end users with tech issues.
- Company: Join a dynamic team in Cardiff focused on user support.
- Benefits: Competitive pay, 30 working days, and a supportive work environment.
- Why this job: Make a difference by helping users with their tech needs every day.
- Qualifications: Strong communication skills and a passion for technology.
- Other info: Onsite role with shifts from 8AM-4PM or 10AM-6PM.
The predicted salary is between 42000 - 58000 £ per year.
End User Support Analyst – Laptop Swaps – Cardiff (Onsite Fulltime)
Inside IR35 – £290 Agreed assignment rate may be subject to change depending on applicable legislation or solution through which services are performed.
Shifts will be 8AM-4PM or 10AM-6PM.
3 Months
Onsite 5 days per week due to the nature of the contract.
Key Skills & Responsibilities:
We are seeking an End User Support Analyst to manage high volume laptop swaps.
Extensive experience as an End User Support analyst supporting BAU queries in a busy professional services environment
Good experience surrounding MS Office 365, Azure, Windows, Active Directory, MS Exchange Server
Proficient with HP, Lenovo, and Apple end user devices (laptops, iPhones, iPads), as well as office telephony and WiFi.
Experienced in installing, updating, and troubleshooting all supported versions of Microsoft Windows OS.
Competent in deployment, updating, and remediation of Microsoft Office suites.
Enterprise-level Mobile Device Management using MobileIron: device enrolment,
queries and resolutions.
Excellent communication skills – verbal, written and presentation
Proven ability to engage directly with users of all technical skill levels across the business, providing clear and effective support
Interested? Please send your up to date CV to Crimson for immediate review
Not interested? Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers.
Crimson are acting as an employment business in regards to this vacancy.
End User Support Analyst – Laptop Swaps – Cardiff employer: Crimson
Contact Detail:
Crimson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Support Analyst – Laptop Swaps – Cardiff
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for End User Support Analyst roles and practice your answers. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your skills! If you’ve got relevant experience, be ready to discuss specific examples of how you’ve tackled challenges in previous roles. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace End User Support Analyst – Laptop Swaps – Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience for the End User Support Analyst role. We want to see how your skills match up with the job description, so don’t be shy about showcasing your tech support expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team in Cardiff. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this role.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This helps us understand your qualifications quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Crimson
✨Know Your Tech
Make sure you brush up on your technical knowledge related to laptop swaps and end-user support. Familiarise yourself with common issues users face and how to resolve them. This will show that you're not just a people person but also tech-savvy!
✨Understand the Role
Read the job description thoroughly and understand the key responsibilities. Be prepared to discuss how your previous experience aligns with these tasks. This will help you demonstrate that you're the perfect fit for the role.
✨Prepare Questions
Have a few questions ready to ask the interviewer about the team dynamics or the tools they use. This shows your interest in the position and helps you gauge if the company culture is right for you.
✨Practice Your Soft Skills
As an End User Support Analyst, communication is key. Practice explaining technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with potential scenarios you could face during the interview.