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- Tasks: Support users with tech issues and manage devices in a fast-paced environment.
- Company: Join Crimson, a dynamic employment business focused on tech solutions.
- Benefits: Earn £300 per day, with potential for flexible shifts and referral bonuses.
- Why this job: Gain hands-on experience in IT support while working in a collaborative team.
- Qualifications: Experience with hardware, software, and mobile device management is essential.
- Other info: This role is onsite in Cardiff, with shifts from 8AM-4PM or 10AM-6PM.
The predicted salary is between 36000 - 60000 £ per year.
End User Support Analyst – BAU – Cardiff (Onsite Fulltime)
Inside IR35 – £300. Agreed assignment rate may be subject to change depending on applicable legislation or solution through which services are performed.
Shifts will be 8AM-4PM or 10AM-6PM. Onsite 5 days per week due to the nature of the contract.
Key Skills & Responsibilities:
- Extensive experience as an End User Support analyst supporting BAU queries in a busy professional services environment
- End point device hardware knowledge (HP, Lenovo, Apple - laptops, iPhones, iPads, office telephony and WiFi)
- Accessing and configuring Firmware/BIOS to set standards
- Operating System exposure - install/update/remediate (Microsoft Windows - all support versions)
- End point software suites - install/update/remediate (Microsoft Office - all supported versions)
- Mobile Device Management Enterprise experience - device enrol/un-enrol (Profile Push) Mobile Iron Mobile Platform
- End point Enterprise management systems - device updates/software install (Microsoft SCCM, McAfee PGP, Bit locker)
- End point Enterprise deployment technologies - device pre-boot configuration, booting devices running device build sequences (Microsoft SCCM, Microsoft MDT)
Interested!?! Please send your up to date CV to Lewis Rushton at Crimson for immediate review.
Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers.
Crimson are acting as an employment business in regards to this vacancy.
Contact Detail:
Crimson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Support Analyst - EUC - Cardiff
✨Tip Number 1
Familiarise yourself with the specific hardware and software mentioned in the job description. Make sure you can confidently discuss your experience with devices like HP, Lenovo, and Apple products, as well as your knowledge of Microsoft Windows and Office.
✨Tip Number 2
Highlight any experience you have with Mobile Device Management systems, particularly Mobile Iron. Be prepared to explain how you've managed device enrolment and configuration in previous roles.
✨Tip Number 3
Brush up on your skills related to endpoint management systems like Microsoft SCCM and McAfee PGP. Being able to demonstrate your proficiency in these tools will set you apart from other candidates.
✨Tip Number 4
Since this role is onsite, emphasise your ability to work effectively in a team and handle busy environments. Share examples of how you've successfully supported end users in high-pressure situations.
We think you need these skills to ace End User Support Analyst - EUC - Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience as an End User Support Analyst. Focus on relevant skills such as hardware knowledge, operating system exposure, and experience with mobile device management.
Highlight Key Skills: In your application, emphasise your familiarity with endpoint devices like HP, Lenovo, and Apple products. Mention specific software suites you have worked with, particularly Microsoft Office and any enterprise management systems.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and how your background aligns with the job requirements. Be sure to mention your ability to handle BAU queries in a busy professional services environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Crimson
✨Showcase Your Technical Skills
Make sure to highlight your extensive experience with end-user support, especially in a busy professional services environment. Be prepared to discuss specific examples of how you've handled BAU queries and resolved technical issues.
✨Familiarise Yourself with Key Technologies
Brush up on your knowledge of endpoint devices like HP, Lenovo, and Apple products. Be ready to talk about your experience with operating systems, particularly Microsoft Windows, and any software suites you’ve installed or updated.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've had to troubleshoot and resolve issues quickly. Employers will be looking for your ability to think on your feet and provide effective solutions under pressure.
✨Understand the Company Culture
Research the company and its values before the interview. Understanding their work environment and culture can help you tailor your responses and show that you're a good fit for their team.
