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- Tasks: Provide onsite IT support and resolve technical incidents for devices like iPhones and laptops.
- Company: Join a leading client in Birmingham known for its commitment to excellent IT support.
- Benefits: Enjoy hybrid working and a competitive salary of up to £39,000.
- Why this job: Be part of a dynamic team focused on enhancing customer service and tech excellence.
- Qualifications: Experience in End User Support and knowledge of various hardware and software systems required.
- Other info: Refer a friend for this role and earn £250 in vouchers!
A leading client in Birmingham seeks an End User Support Analyst to provide onsite IT support for colleagues. Responsibilities include resolving technical incidents and service requests for devices like iPhones, iPads, PCs, and laptops.
The EUS Analyst will interface with IT Service Desk, Major Incident Management, Asset Management, Change Management, and Problem Management. The role requires maintaining operational processes and procedures, supporting escalations, and ensuring high-quality IT support services using ITSM Remedy. The analyst must provide timely updates for all incidents and service requests, and perform technical support tasks as needed.
An End User Support Analyst prioritises customer service in all interactions and actively seeks to enhance service excellence. They resolve technical incidents and fulfil service requests for IT devices according to agreed service levels, coordinating with internal support teams when necessary.
- End User Support experience
- Strong cloud experience
- Knowledge of HP, Lenovo, Apple hardware (laptops, iPhones, iPads), office telephony, and WiFi
- Configuring Firmware/BIOS according to standards
- Operating System tasks (installing, updating, remediating Microsoft Windows)
- End point software management (installing, updating, remediating Microsoft Office)
- Experience with Mobile Device Management (device enrolment/un-enrolment via Mobile Iron)
- Enterprise management systems (device updates, software installation using Microsoft SCCM, McAfee, PGP, BitLocker)
- Deployment technologies (pre-boot configuration, device boot sequences with Microsoft SCCM, Microsoft MDT)
Interested? Please submit your updated CV to Lewis Rushton at Crimson for immediate consideration.
Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!
Crimson is acting as an employment agency regarding this vacancy.
End User Support Analyst - Birmingham employer: Crimson
Contact Detail:
Crimson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Support Analyst - Birmingham
✨Tip Number 1
Familiarise yourself with the specific ITSM tools mentioned in the job description, particularly Remedy. Understanding how to navigate and utilise these systems will give you a significant edge during the interview.
✨Tip Number 2
Brush up on your knowledge of the hardware listed, such as HP, Lenovo, and Apple devices. Being able to discuss common issues and solutions related to these devices will demonstrate your expertise and readiness for the role.
✨Tip Number 3
Prepare to showcase your customer service skills. Since the role prioritises customer interactions, think of examples from your past experiences where you successfully resolved technical issues while maintaining a high level of service.
✨Tip Number 4
Research the company culture and values of the client in Birmingham. Tailoring your conversation to align with their ethos can help you stand out as a candidate who fits well within their team.
We think you need these skills to ace End User Support Analyst - Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in end user support and technical skills. Emphasise your familiarity with devices like iPhones, iPads, and PCs, as well as your knowledge of ITSM Remedy.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and your ability to resolve technical incidents. Mention specific examples of how you've enhanced service excellence in previous roles.
Highlight Relevant Skills: In your application, clearly list your skills related to cloud experience, operating system tasks, and endpoint software management. This will help demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Crimson
✨Know Your Tech
Brush up on your knowledge of HP, Lenovo, and Apple hardware. Be prepared to discuss your experience with devices like iPhones, iPads, and PCs, as well as any troubleshooting you've done in the past.
✨Showcase Customer Service Skills
Since the role prioritises customer service, think of examples where you've gone above and beyond to help a user. Highlight your communication skills and how you handle difficult situations.
✨Familiarise Yourself with ITSM Tools
Get comfortable with ITSM Remedy and other enterprise management systems mentioned in the job description. Being able to discuss your experience with these tools will show you're ready to hit the ground running.
✨Prepare for Technical Questions
Expect questions about operating system tasks, endpoint software management, and deployment technologies. Brush up on your technical knowledge so you can confidently answer any scenario-based questions.
