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- Tasks: Support IT queries for office visitors and the Tech Leadership team.
- Company: Join a leading London client known for innovation and technology.
- Benefits: Enjoy a competitive salary and potential remote work options.
- Why this job: Be part of a dynamic team, enhancing your tech skills in a supportive environment.
- Qualifications: Experience with Microsoft technologies and strong communication skills required.
- Other info: Opportunity for occasional travel to Burton for meetings; referral bonuses available.
The predicted salary is between 28000 - 40000 £ per year.
Desktop Support Engineer – London
Salary up to £35,000-40,000
A leading London client seeks a Desktop Support Engineer to handle all IT queries for office visitors, including the Tech Leadership team. The role requires strong communication skills, the ability to work under pressure, and expertise in Intune, AutoPilot, and other MS tools to support the Service Desk. Occasional travel to the Burton head office for meetings is expected.
Key skills and responsibilities,
- Extensive experience working with and supporting Microsoft technologies, software, and operating systems, including D365, O365, Active Directory, Exchange, Windows 10/11, Server 2016+, Azure, Intune, BitLocker, and the Power Platform.
- In-depth expertise in PC hardware setup and configuration.
- Solid understanding of networking concepts such as LAN, WAN, and VPN.
- Demonstrated ability to lead small-scale projects related to desktop support for personal computers and peripherals.
- Strong analytical abilities.
- Excellent communication skills and professional telephone etiquette.
- Prior experience on an IT Service Desk.
- Genuine enthusiasm for information technology and a demonstrated technical aptitude.
- Results-driven and action-oriented, consistently maintaining a positive work attitude.
- Proficient in supporting Apple macOS and iOS devices within enterprise environments.
- Jamf Pro
- Familiar with the ITIL framework and incident/problem management processes.
- Experienced in supporting hybrid work environments, including remote troubleshooting via tools like Microsoft Endpoint Manager or TeamViewer.
- Knowledgeable about device lifecycle management, including imaging, deployment, and asset tracking.
- Exposure to mobile device management (MDM) and BYOD policy implementation.
- ITIL certification or working knowledge of ITIL best practices.
- Certifications: MS-101 – Microsoft 365 Mobility and Security; AZ-900
Interested?! Send your up-to-date CV to Dean Sadler-Parkes at Crimson for review.
Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers.
Desktop Support Engineer - London in Burton-On-Trent employer: Crimson
Contact Detail:
Crimson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer - London in Burton-On-Trent
✨Tip Number 1
Familiarise yourself with the specific Microsoft technologies mentioned in the job description, such as Intune, AutoPilot, and D365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Brush up on your networking knowledge, especially concepts like LAN, WAN, and VPN. You might be asked to explain how these work in a desktop support context, so having clear examples ready can set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your problem-solving skills by thinking of past experiences where you successfully resolved IT issues under pressure. This will highlight your analytical abilities and your capacity to maintain a positive attitude in challenging situations.
✨Tip Number 4
If you have experience with Apple devices, make sure to mention it, especially your familiarity with Jamf Pro. This could give you an edge, as supporting macOS and iOS devices is part of the role's requirements.
We think you need these skills to ace Desktop Support Engineer - London in Burton-On-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft technologies and desktop support. Include specific examples of your work with Intune, AutoPilot, and any relevant certifications like MS-101 or AZ-900.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and enthusiasm for IT. Mention your ability to work under pressure and provide examples of how you've successfully handled IT queries in the past.
Highlight Relevant Experience: In your application, emphasise your prior experience on an IT Service Desk and your understanding of networking concepts. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Crimson
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft technologies, especially Intune, AutoPilot, and the Power Platform. Highlight specific projects or tasks where you successfully implemented these tools.
✨Demonstrate Strong Communication
Since the role involves handling IT queries for office visitors, practice explaining technical concepts in simple terms. This will show your ability to communicate effectively with non-technical users.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills under pressure. Think of examples from your past experiences where you successfully resolved issues, particularly in a Service Desk environment.
✨Familiarise Yourself with ITIL Practices
Since knowledge of ITIL is mentioned, brush up on its principles and how they apply to incident and problem management. Be ready to discuss how you've used ITIL practices in your previous roles.
