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- Tasks: Provide onsite support for Windows and Office 365, troubleshooting daily queries.
- Company: Prominent technology firm based in Cardiff with a focus on professional services.
- Benefits: Competitive salary, supportive work environment, and opportunities for skill development.
- Why this job: Join a dynamic team and enhance your tech skills while helping others.
- Qualifications: Strong communication skills and proficiency in enterprise-level management tools required.
- Other info: Exciting opportunity for career growth in a fast-paced tech environment.
The predicted salary is between 30000 - 42000 £ per year.
A prominent technology firm is seeking an End User Support Analyst for an onsite role in Cardiff. The candidate will support daily BAU queries, particularly in a professional service setting.
Responsibilities include:
- Troubleshooting issues related to Microsoft Windows OS and Office 365
- Managing a range of end user devices
Strong communication skills are essential, along with a solid proficiency in enterprise-level management tools.
Onsite End User Support Analyst – Windows & Office 365 in Cardiff employer: Crimson
Contact Detail:
Crimson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite End User Support Analyst – Windows & Office 365 in Cardiff
✨Tip Number 1
Network like a pro! Reach out to folks in the tech industry, especially those who work with Windows and Office 365. You never know who might have a lead on that perfect End User Support Analyst role.
✨Tip Number 2
Show off your troubleshooting skills! During interviews, be ready to share specific examples of how you've tackled BAU queries or resolved issues with end user devices. We want to see your problem-solving prowess in action!
✨Tip Number 3
Practice your communication skills! Since strong communication is key for this role, consider doing mock interviews with friends or using online platforms. We need to ensure you can explain complex tech issues in a way that everyone understands.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure your application highlights your experience with enterprise-level management tools and your passion for supporting users. Let’s get you that job!
We think you need these skills to ace Onsite End User Support Analyst – Windows & Office 365 in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Windows OS and Office 365. We want to see how you've tackled similar challenges in the past, so don’t hold back on those relevant skills!
Show Off Your Communication Skills: Since strong communication is key for this role, include examples of how you've effectively communicated with users or team members. We love seeing how you’ve made a difference through clear dialogue!
Be Specific About Your Experience: When detailing your previous roles, be specific about the end user devices and enterprise-level management tools you've worked with. We’re looking for candidates who can hit the ground running, so show us what you’ve got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Crimson
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows OS and Office 365. Be prepared to discuss common troubleshooting scenarios and how you would handle them. Familiarity with enterprise-level management tools will also give you an edge.
✨Show Off Your Communication Skills
Since strong communication skills are essential for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so think about examples from your past experiences.
✨Prepare for Real-World Scenarios
Expect situational questions that reflect daily BAU queries. Think about how you would approach various support issues, and be ready to walk the interviewer through your thought process step-by-step.
✨Research the Company Culture
Understanding the company’s values and work environment can help you tailor your responses. Look into their approach to customer service and teamwork, and be ready to discuss how you align with their culture.
