Infrastructure EUC Manager – Hybrid – Birmingham

Infrastructure and EUC Manager – Hybrid – Birmingham

Birmingham, England, United Kingdom

Hybrid – 3 days per week

Salary: £54,500 plus 20% flex fund

We are seeking an Infrastructure and EUC Manager for our leading client based in Central Birmingham. The role sits within the Platforms & Operations function, leading the delivery, maintenance, and availability of infrastructure and workplace services – from end-user computing and digital workspaces to meeting room technology. This unique opportunity will oversee supplier resources, drive innovation, and ensure seamless IT operations that enable organisational success.

Key Responsibilities

• Design and Manage IT Platforms: Lead the design, operation, and performance of IT Infrastructure and Workplace Services, ensuring services meet business objectives, financial targets, and supplier performance standards.
• Plan and Implement Solutions: Oversee planning, installation, maintenance, and acceptance of new and updated infrastructure and workplace components, aligning with service expectations, security requirements, and quality standards.
• Deliver Core Services: Support design and delivery of infrastructure (compute, cloud, network) and workplace services (end-user computing, digital workspace, meeting rooms) in line with agreed support models and compliance requirements.
• Manage Suppliers and Resources: Direct and manage supplier teams and internal resources to ensure delivery of capabilities within agreed SLAs, KPIs, and targets.
• Problem Resolution: Anticipate, investigate, and resolve issues in systems and services, developing effective solutions to maintain service continuity.

Key Skills

• Technology Service Management: Ability to manage technology-based services to meet organisational needs.
• IT Infrastructure Expertise: Skilled in deploying, configuring, and operating IT infrastructure, including cloud systems and networking (O365/Azure).
• Operations Management: Experience supporting IT operations to ensure successful delivery of infrastructure and workplace services.
• Familiarity with delivery methodologies (e.g., Agile, Waterfall, Lean) and their integration into IT projects.
• Supplier Management: Ability to manage supplier performance, balancing cost, efficiency, and service quality.

Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration.

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Crimson is acting as an employment agency regarding this vacancy.