At a Glance
- Tasks: Lead UX and visual design for our innovative B2B platform, ensuring user-centric solutions.
- Company: Join a family-led SaaS company transforming frontline operations for major brands.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on user advocacy and design excellence.
- Why this job: Make a real impact on user experience in a rapidly growing tech environment.
- Qualifications: 5-8 years of product design experience with a strong portfolio in B2B software.
The predicted salary is between 60000 - 80000 £ per year.
About mpro5
mpro5 is a publicly listed B2B SaaS company on the London Stock Exchange. We build and operate a connected frontline operations platform used by multi-site organisations across food safety, facilities management and retail — including Tesco, Mitie, Booker Group and Northern Rail. Our platform brings tasks, compliance, communication and learning together in one place, replacing the fragmented mix of spreadsheets, paper forms and disconnected apps that most operations teams are still running on. What makes us different is that we are Software AND a Service — we configure, roll out and support every implementation ourselves, rather than leaving customers to figure it out alone. Founded in 1996 and proudly family-led, mpro5 has over 700,000 sites trusting the platform globally. We are growing and investing — in our product, our team and our market.
The role
This is a senior individual contributor role at the heart of our product team. You will report directly to our Chief Product Officer and work closely with engineers and customer-facing teams to shape and deliver the UX and design across the mpro5 platform. mpro5 is at an important point in its product journey. We have a clear, ambitious direction: to make mpro5 the most intuitive, capable and trusted frontline operations platform in our markets. A significant part of that is design — not just how the product looks, but how it works, how it feels for a store manager doing a daily compliance check or a facilities engineer logging a PPM job on their phone.
The person we are looking for understands that great design in a B2B product is not decoration. It is the difference between software that gets used and software that gets abandoned. You will be the person in the room who advocates for the user — frontline and head office alike — and who brings clarity, rigour and craft to everything we ship.
What you will do
- Platform UX and design
- Own end-to-end UX and visual design across the mpro5 platform — web, mobile and admin — from discovery through to delivery
- Design flows, interactions and interfaces that work as well for a warehouse operative on a mobile device as for an operations director in a dashboard
- Ensure design decisions are grounded in user research, customer feedback and real-world usage data, not assumptions
- Maintain consistency and quality across the product by building and stewarding a robust design system
- Discovery and research
- Lead or contribute to user research — interviews, usability testing, observation — to develop a sharp understanding of how our customers and their frontline teams actually work
- Translate complex operational workflows into design solutions that are genuinely simpler, not just visually cleaner
- Work with the CPO and engineering team to define problems clearly before jumping to solutions, and bring design thinking into the earliest stages of product discovery
- Cross-functional collaboration
- Work closely with engineers to ensure designs are implemented with fidelity, and to understand what is technically feasible without compromising the user experience
- Partner with the customer success and delivery teams — who are closest to our customers day-to-day — to bring real-world insight back into the design process
- Contribute to the product roadmap by identifying UX-driven opportunities for improvement, not just executing on briefs handed to you
- Standards and quality
- Set and uphold a high bar for design quality across everything we ship
- Create clear, developer-ready specifications and assets that reduce ambiguity in implementation
- Review shipped features against design intent and feed learnings back into the process
What we are looking for
- Experience and skills
- 5 to 8 years of product design experience, with a portfolio that demonstrates strong UX thinking as well as visual craft
- Experience designing complex, multi-role B2B or enterprise software — ideally products used by both frontline/operational users and management/head-office users
- Mobile-first design experience is essential — a significant portion of mpro5 usage is on mobile devices in operational environments
- Proficiency in Figma, including component libraries and design systems
- Experience conducting or commissioning user research and translating findings into design decisions
- Comfortable working in an agile environment, iterating quickly and shipping incrementally
- The right approach
- You design for the user, not for your portfolio — you care more about whether something works than whether it looks impressive in a case study
- You can hold your own in technical conversations with engineers and commercial conversations without needing to be an expert in either
- You are comfortable with ambiguity and can bring structure to problems that aren't fully defined yet
- You give and receive design feedback directly and constructively
- You are curious about the operational worlds our customers live in — facilities management, food safety, retail — and motivated to design for people whose daily work looks nothing like sitting at a desk
Lead Product Designer employer: Crimson Tide
At mpro5, we pride ourselves on being a forward-thinking employer that values innovation and collaboration. Our supportive work culture fosters creativity and encourages professional growth, offering employees the opportunity to shape the future of our B2B SaaS platform. With a commitment to user-centric design and a family-led ethos, we provide a unique environment where your contributions directly impact frontline operations across various industries.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Product Designer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups or webinars, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work, especially projects that demonstrate your UX thinking and design craft. Make sure it’s easy to navigate and visually appealing—first impressions matter!
✨Tip Number 3
Prepare for interviews by practising common design questions and scenarios. Think about how you can showcase your problem-solving skills and user-centric approach. Remember, it’s all about demonstrating how you advocate for the user!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at mpro5.
We think you need these skills to ace Lead Product Designer
Some tips for your application 🫡
Showcase Your Design Process:When applying, make sure to highlight your design process in your portfolio. We want to see how you think through problems and arrive at solutions, not just the final product. This will help us understand your approach to UX and visual design.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect how your experience aligns with our mission at mpro5. Mention specific projects that relate to B2B software and how you've made an impact in similar roles.
Emphasise User-Centric Design:We’re all about designing for the user, so make sure to emphasise your user research experience. Share examples of how you've used feedback to inform your designs and improve user experiences in past projects.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team during the hiring process.
How to prepare for a job interview at Crimson Tide
✨Know the Product Inside Out
Before your interview, take the time to explore mpro5's platform. Understand its features, benefits, and how it stands out in the B2B SaaS market. This knowledge will help you demonstrate your genuine interest and ability to contribute to the product design.
✨Showcase Your Design Process
Prepare to discuss your design process in detail. Be ready to share examples from your portfolio that highlight your UX thinking and visual craft. Focus on how you've used user research to inform your designs and how you've collaborated with cross-functional teams.
✨Emphasise User-Centric Design
During the interview, make it clear that you prioritise the user experience above all else. Share specific instances where your design decisions were driven by user feedback or real-world usage data. This will resonate well with mpro5's focus on creating intuitive solutions for frontline users.
✨Prepare for Technical Conversations
Brush up on your technical knowledge related to product design and development. Be prepared to engage in discussions with engineers about feasibility and implementation. Showing that you can bridge the gap between design and technical aspects will set you apart as a strong candidate.
