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- Tasks: Support IT queries for office visitors and the Tech Leadership team.
- Company: Join a leading London client known for its innovative tech solutions.
- Benefits: Enjoy a competitive salary and potential remote work options.
- Why this job: Be part of a dynamic team, enhancing your tech skills in a supportive environment.
- Qualifications: Experience with Microsoft technologies and strong communication skills required.
- Other info: Opportunity to earn £250 by referring a friend for this role.
The predicted salary is between 35000 - 40000 £ per year.
Desktop Support Engineer – London
Salary up to £35,000-40,000
A leading London client seeks a Desktop Support Engineer to handle all IT queries for office visitors, including the Tech Leadership team.The role requires strong communication skills, the ability to work under pressure, and expertise in Intune, AutoPilot, and other MS tools to support the Service Desk.Occasional travel to the Burton head office for meetings is expected.
Key skills and responsibilities,
- Extensive experience working with and supporting Microsoft technologies, software, and operating systems, including D365, O365, Active Directory, Exchange, Windows 10/11, Server 2016+, Azure, Intune, BitLocker, and the Power Platform.
- In-depth expertise in PC hardware setup and configuration.
- Solid understanding of networking concepts such as LAN, WAN, and VPN.
- Demonstrated ability to lead small-scale projects related to desktop support for personal computers and peripherals.
- Strong analytical abilities.
- Excellent communication skills and professional telephone etiquette.
- Prior experience on an IT Service Desk.
- Genuine enthusiasm for information technology and a demonstrated technical aptitude.
- Results-driven and action-oriented, consistently maintaining a positive work attitude.
- Proficient in supporting Apple macOS and iOS devices within enterprise environments.
- Jamf Pro
- Familiar with the ITIL framework and incident/problem management processes.
- Experienced in supporting hybrid work environments, including remote troubleshooting via tools like Microsoft Endpoint Manager or TeamViewer.
- Knowledgeable about device lifecycle management, including imaging, deployment, and asset tracking.
- Exposure to mobile device management (MDM) and BYOD policy implementation.
- ITIL certification or working knowledge of ITIL best practices.
- Certifications: MS-101 – Microsoft 365 Mobility and Security; AZ-900
Interested?! Send your up-to-date CV to Dean Sadler-Parkes at Crimson for review.
Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers.
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Desktop Support Engineer - London employer: Crimson Limited
Contact Detail:
Crimson Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer - London
✨Tip Number 1
Familiarise yourself with the specific Microsoft technologies mentioned in the job description, such as Intune, AutoPilot, and D365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare examples of how you've successfully handled IT queries or supported users in a fast-paced environment. Highlighting your problem-solving skills and ability to work under pressure will resonate well with the hiring team.
✨Tip Number 3
Brush up on your knowledge of networking concepts like LAN, WAN, and VPN. Being able to explain these concepts clearly can set you apart, especially since they are crucial for desktop support roles.
✨Tip Number 4
If you have experience with Apple devices, be ready to discuss it. Mention any familiarity with Jamf Pro or similar tools, as this could give you an edge in supporting hybrid work environments.
We think you need these skills to ace Desktop Support Engineer - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft technologies, especially those mentioned in the job description like Intune, AutoPilot, and D365. Use specific examples to demonstrate your expertise.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and enthusiasm for IT. Mention your ability to work under pressure and provide examples of how you've successfully handled IT queries in the past.
Highlight Relevant Certifications: If you have certifications like MS-101 or AZ-900, make sure to include them prominently in your application. This will show your commitment to professional development and your knowledge of Microsoft tools.
Showcase Project Leadership: If you have experience leading small-scale projects related to desktop support, be sure to mention this in your application. Highlight any successful outcomes and your role in achieving them.
How to prepare for a job interview at Crimson Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft technologies, especially Intune, AutoPilot, and the various operating systems mentioned in the job description. Bring examples of how you've successfully resolved IT issues in the past.
✨Demonstrate Strong Communication
Since the role requires excellent communication skills, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so think about your approach to customer service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities under pressure. Think of scenarios where you've had to troubleshoot issues quickly and effectively, particularly in a hybrid work environment.
✨Familiarise Yourself with ITIL Practices
Since knowledge of the ITIL framework is beneficial, brush up on its principles and how they apply to incident and problem management. Be ready to discuss how you've implemented these practices in previous roles.
