At a Glance
- Tasks: Manage reservations and ensure a seamless booking experience for guests.
- Company: Join the Holiday Inn Express team at Heathrow T5, a leader in hospitality.
- Benefits: Enjoy discounted stays, free meals, birthday leave, and health benefits.
- Other info: Opportunities for career growth and a supportive, inclusive work environment.
- Why this job: Be part of a dynamic team that creates memorable guest experiences.
- Qualifications: Experience in hospitality and strong communication skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
As a Reservations Coordinator, you will be responsible for managing daily reservation activities, ensuring the accurate and efficient handling of individual bookings, group reservations, and enquiries. You will monitor room availability across channels, maintain accurate booking records, and support occupancy and revenue targets by identifying upselling opportunities and applying rate strategies where appropriate. You will handle guest enquiries and special requests professionally, ensuring a seamless booking experience from enquiry through to confirmation. Working closely with Front Office, Sales, Revenue, and other departments, you will ensure clear communication and coordination to support operational success and deliver exceptional guest experiences.
Responsibilities
- Manage daily reservation activities, including individual bookings, group reservations, and enquiries.
- Monitor room availability across distribution channels and maintain accurate booking records.
- Support occupancy and revenue targets by identifying upselling opportunities and applying rate strategies.
- Handle guest enquiries and special requests professionally, ensuring a seamless booking experience.
- Coordinate with Front Office, Sales, Revenue, and other departments to ensure clear communication and operational success.
Qualifications
- Experience in hotel reservations, front office, or a similar hospitality role.
- Strong knowledge of PMS systems, particularly Opera.
- Excellent organizational and communication skills.
- Strong teamwork and customer service skills.
- Positive, can-do attitude and flexibility to work shifts, including weekends, as required.
Benefits
- Discounted stays around the world.
- Free meal on duty + unlimited hot drinks.
- Paid day off for your Birthday.
- Team member discounts.
- Health Benefit schemes.
- Employee Assistance Programme and wellbeing initiatives.
- Learning and development opportunities for career progression.
- Recognition and reward schemes.
Equal Employment Opportunity
We embrace inclusivity which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.
Reservations Coordinator in Slough employer: Crimson Hotels Group
At Holiday Inn Express London – Heathrow T5, we pride ourselves on being an exceptional employer that values teamwork, inclusivity, and employee growth. Our Reservations Coordinators enjoy a supportive work culture with benefits such as discounted stays worldwide, free meals on duty, and opportunities for career progression through learning and development initiatives. Join us to be part of a dynamic team dedicated to delivering outstanding guest experiences in a vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Coordinator in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Holiday Inn Express or similar hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to discuss your experience with PMS systems like Opera. Share specific examples of how you've handled reservations and guest enquiries to demonstrate your expertise.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t wait around. Apply as soon as possible and follow up with a quick email to express your enthusiasm. It shows you're keen and can help you stand out from the crowd.
✨Tip Number 4
Prepare for teamwork! Since you'll be coordinating with various departments, think of examples where you've successfully collaborated with others. Highlight your communication skills and positive attitude during interviews to show you're a great fit for the team.
We think you need these skills to ace Reservations Coordinator in Slough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Reservations Coordinator role. Highlight your experience in hotel reservations and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role involves a lot of guest interaction, it’s crucial to demonstrate your excellent communication skills. Use clear and professional language in your application, and don’t forget to mention any experience you have in handling enquiries or special requests.
Highlight Teamwork Experience:We love a good team player! Make sure to include examples of how you've worked collaboratively with others in previous roles. This will show us that you can coordinate effectively with departments like Front Office and Sales to ensure operational success.
Apply Through Our Website:For the best chance of getting noticed, apply directly through our website. It’s super easy and ensures your application goes straight to us. Plus, we love seeing candidates who take the initiative to connect with us directly!
How to prepare for a job interview at Crimson Hotels Group
✨Know Your Stuff
Familiarise yourself with the hotel industry, especially the role of a Reservations Coordinator. Brush up on your knowledge of PMS systems like Opera, as well as common booking processes and upselling techniques. This will show that you're not just interested in the job, but that you understand it too!
✨Showcase Your Communication Skills
Since this role involves coordinating with various departments and handling guest enquiries, practice articulating your thoughts clearly. Prepare examples from your past experiences where you successfully communicated with team members or resolved customer issues. This will highlight your strong communication skills.
✨Demonstrate Team Spirit
The Reservations Coordinator role is all about teamwork. Think of instances where you've worked collaboratively in previous jobs. Be ready to discuss how you can contribute to a positive team environment and support operational success at the hotel.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a double booking or a difficult guest request. Practise your responses to these scenarios, focusing on how you'd maintain professionalism and ensure a seamless booking experience. This will show your problem-solving skills and customer service mindset.
