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- Tasks: Join our team as a Receptionist, providing exceptional customer service and managing guest experiences.
- Company: Crimson Hotels is a fast-growing, independent hotel group with a focus on meaningful hospitality.
- Benefits: Enjoy fantastic hotel discounts, private healthcare plans, and 28 days of annual leave plus your birthday off.
- Why this job: Be part of a dynamic team that values diversity and creates memorable experiences for guests.
- Qualifications: Excellent communication skills and a good standard of education; hospitality experience is a plus.
- Other info: We celebrate contributions from everyone, fostering an inclusive environment for all.
The predicted salary is between 24000 - 36000 ÂŁ per year.
About Us
Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Our properties operate under two major brands, Hilton and IHG, offering trusted, world-class service. All our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.
Why Join Crimson Hotels?
We believe great people deserve great perks:
- Discounted stays around the world
- Free meal on duty + unlimited hot drinks
- Paid day off for your Birthday
- Team member discounts
- Health Benefit schemes
- Employee Assistance Programme and wellbeing initiatives
- Learning and development opportunities for career progression
- Recognition and reward schemes
Our Values
We care deeply about our people and communities, empower each other to grow and succeed, embrace inclusivity creating a welcoming environment for all, innovate to continuously improve, and remain sustainable to protect our future.
As part of the Crimson Hotels Group, you will join the team at Crowne Plaza London Gatwick which is a 294-bedroom hotel located just 5-minute drive from Gatwick Airport. The Cube Restaurant serves delicious, locally sourced food for breakfast and dinner, while drinks and light meals are available all day in The Olive Grove. Our chic meeting spaces include private boardrooms and a stunning event suite with a foyer and bar, perfect for hosting receptions or dinners for up to 200 guests, or 280 guests for meetings.
What Your Day Will Look Like?
You’ll start your day by warmly welcoming and checking in guests, ensuring all their details are accurately entered into our system. Throughout the day, you’ll assist guests with any needs they may have during their stay, answer phone calls, take payments, and make any necessary changes to reservations. You’ll also play a key role in resolving guest complaints in a professional and timely manner, helping to ensure a smooth and enjoyable experience for all.
What You’ll Bring?
We’re looking for a friendly and organized Receptionist who enjoys welcoming guests and providing outstanding customer service. You will have excellent communication skills, both written and verbal, with the ability to create memorable experiences for our guests. You’ll be confident in using technology and comfortable working in a fast‑paced environment. Ideally, you’ll have previous experience in hospitality or a similar customer‑facing role. You will lead by example—demonstrating our values through outstanding customer service, teamwork, and a positive, solution‑focused attitude.
We embrace inclusivity which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.
Ready to join us? Apply now and let’s grow together.
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Receptionist employer: Crimson Hotels Group
Contact Detail:
Crimson Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the Crowne Plaza brand and its values. Understanding their commitment to exceptional hospitality will help you align your responses during interviews and demonstrate your passion for creating memorable guest experiences.
✨Tip Number 2
Practice your communication skills, both verbal and written. As a Receptionist, you'll need to convey information clearly and effectively, so consider role-playing common scenarios with friends or family to build your confidence.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully handled complaints or difficult situations, as this will highlight your capability to manage challenges in a busy hotel environment.
✨Tip Number 4
Network with current or former employees of Crimson Hotels. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview process.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise your communication skills and any previous roles that involved guest interaction, as these are crucial for the Receptionist position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your desire to create memorable experiences for guests. Mention specific qualities that align with Crimson Hotels' values, such as teamwork and a positive attitude.
Highlight Relevant Skills: In your application, clearly outline your technological competence and any experience with reservation systems. This will demonstrate your ability to handle the responsibilities of the role effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Receptionist.
How to prepare for a job interview at Crimson Hotels Group
✨Showcase Your Communication Skills
As a Receptionist, excellent communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Share examples of how you've effectively communicated with guests or colleagues in previous roles.
✨Highlight Your Customer Service Experience
Crimson Hotels values exceptional customer service. Be prepared to discuss your past experiences in hospitality or similar roles. Use specific examples to illustrate how you handled guest inquiries, resolved complaints, or created memorable experiences.
✨Emphasise Teamwork and Positivity
The role requires fostering teamwork and a positive attitude. Talk about instances where you collaborated with others to achieve a common goal or how you maintained a solution-focused mindset in challenging situations.
✨Research Crimson Hotels
Familiarise yourself with Crimson Hotels and their values before the interview. Understanding their commitment to exceptional hospitality and community impact will allow you to align your answers with their mission and show genuine interest in the company.
