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- Tasks: Welcome guests, manage check-ins, and ensure a smooth stay experience.
- Company: Crimson Hotels, an independent group committed to sustainability and excellent service.
- Benefits: Discounted stays, free meals, health benefits, and career development opportunities.
- Why this job: Join a friendly team and create memorable experiences for guests every day.
- Qualifications: Excellent communication skills and a passion for customer service.
- Other info: Inclusive environment with great perks and opportunities for growth.
The predicted salary is between 20000 - 30000 £ per year.
Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Our properties operate under two major brands, Hilton and IHG, offering trusted, world-class service. All our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.
Why join Crimson Hotels?
- Discounted stays around the world
- Free meal on duty + unlimited hot drinks
- Paid day off for your Birthday
- Team member discounts
- Health Benefit schemes
- Employee Assistance Programme and wellbeing initiatives
- Learning and development opportunities for career progression
- Recognition and reward schemes
Our Values
We care deeply about our people and communities, empower each other to grow and succeed, embrace inclusivity creating a welcoming environment for all, innovate to continuously improve, and remain sustainable to protect our future.
As part of the Crimson Hotels Group, you will join the team of Holiday Inn Express London – Heathrow T5 which is a 300-room hotel, perfect for business or leisure stays. Our three meeting rooms accommodate up to 120 guests, ideal for corporate events, private dinners, and social gatherings.
What your day will look like?
You’ll start your day by warmly welcoming and checking in guests, ensuring all their details are accurately entered into our system. Throughout the day, you’ll assist guests with any needs they may have during their stay, answer phone calls, take payments, and make any necessary changes to reservations. You’ll also play a key role in resolving guest complaints in a professional and timely manner, helping to ensure a smooth and enjoyable experience for all.
What You’ll Bring?
We’re looking for a friendly and organized Receptionist who enjoys welcoming guests and providing outstanding customer service. You will have excellent communication skills, both written and verbal, with the ability to create memorable experiences for our guests. You’ll be confident in using technology and comfortable working in a fast-paced environment. Ideally, you’ll have previous experience in hospitality or a similar customer-facing role. You will lead by example, demonstrating our values through outstanding customer service, teamwork, and a positive, solution-focused attitude. We embrace inclusivity which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.
Ready to join us? Apply now and let’s grow together.
Receptionist employer: Crimson Hotels Group
Contact Detail:
Crimson Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that receptionist role at Crimson Hotels.
✨Tip Number 2
Show up prepared! When you get an interview, research Crimson Hotels and their values. Be ready to discuss how your skills align with their commitment to outstanding customer service and sustainability.
✨Tip Number 3
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and how you can create memorable experiences for guests.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and how you connect with guests.
Tailor Your Application: Make sure to tailor your application to match our values and the job description. Highlight any relevant experience in customer service or hospitality, and explain how you embody our commitment to inclusivity and sustainability.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the Crimson Hotels family!
How to prepare for a job interview at Crimson Hotels Group
✨Know the Company
Before your interview, take some time to research Crimson Hotels. Understand their values, commitment to sustainability, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Receptionist, outstanding customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a complaint. This will demonstrate your ability to create memorable experiences, which is crucial for this role.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult guests, managing multiple tasks, and using technology. Practising your responses will help you feel more confident and articulate during the interview, making it easier to showcase your communication skills.
✨Embrace Inclusivity
Crimson Hotels values inclusivity, so be prepared to discuss how you can contribute to a welcoming environment. Share any experiences that highlight your ability to work with diverse teams and create positive interactions with guests from all backgrounds.
