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For Companies At a Glance
- Tasks: Lead the Front Desk team, ensuring exceptional customer service and smooth operations.
- Company: Join the vibrant team at Crimson Hotels, where your growth matters.
- Benefits: Enjoy travel discounts, healthcare support, free meals, and extensive training opportunities.
- Why this job: Be a key player in creating memorable experiences for guests every day.
- Qualifications: Previous leadership experience and a passion for outstanding customer service.
- Other info: Dynamic work environment with plenty of social events and career progression.
The predicted salary is between 24000 - 36000 £ per year.
Here at Crimson Hotels, we know our colleagues are key to our success. That is why we’re passionate about offering limitless opportunities for career progression, personal growth as well as a supportive and empowering work environment. Not only that, we also offer a host of exceptional team member benefits too.
We are looking for an experienced Shift Leader to join our team.
The Role
As a Shift Leader, you will be responsible for supervising the Front Desk operations during your assigned shift to a consistently high standard in order to deliver exceptional customer service to Guests. Your main duties include:
- Advising your shift team of any special events or VIP Guests in the hotel
- Monitoring the appearance, standards, and performance of receptionists with an emphasis on training and teamwork
- Maximising sales revenues through up-selling
- Managing Guest requests, inquiries, and complaints promptly and completely
The Person
As well as having previous experience in a similar role, we look for a Shift Leader to have an absolute commitment to delivering exceptional customer service, a charismatic personality and a natural flair for creating memorable experiences with all of our guests. You’ll have a can-do attitude and be able to respond flexibly to different guest requests and situations. Finally, you’ll have a good command of the English language and be very well presented.
Benefits
- GoHilton – you and your friends and family can explore the world with discounted room rates through our renowned international travel programme with more than 12 brands under the Hilton Family
- Private Healthcare Plan – financial assistance towards the cost of healthcare
- Learning and development opportunities – from our lots of in-house training courses and programmes and over 1,000 training courses available on our ‘Training University’
- Opportunities for promotion and transfer across departments, Hilton Family group on a national and international level
- Attractive front office upselling incentives scheme
- Recommend a Friend incentive – bring your friends on board and receive a bonus after they’ve been with us for 6 months
- Hero Of The Month recognition programme to recognise and celebrate your achievements
- Free‑of‑charge freshly cooked meals to enjoy on duty
- Free‑of‑charge dry‑cleaning for your uniform
- Free weekly English classes
- Lots of team member social events and wellbeing events
Reception Shift Leader employer: Crimson Hotels Group
Contact Detail:
Crimson Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Shift Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out Crimson Hotels' social media and website. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Shift Leader, you'll need to handle guest requests and complaints like a pro. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your leadership style! During the interview, share examples of how you've successfully led a team in the past. Highlight your ability to train and motivate others, as this is key for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show your enthusiasm for the position.
We think you need these skills to ace Reception Shift Leader
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of charisma and flair into your words. Remember, we’re looking for someone who can create memorable experiences for our guests.
Tailor Your Application: Make sure to tailor your application specifically for the Shift Leader role at Crimson Hotels. Highlight your previous experience in similar positions and how it aligns with our commitment to exceptional customer service. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences. Avoid fluff and focus on what makes you the perfect fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just a few clicks and you’re on your way to joining our fantastic team!
How to prepare for a job interview at Crimson Hotels Group
✨Know the Company Inside Out
Before your interview, take some time to research Crimson Hotels. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Shift Leader, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight situations where you handled complaints or special requests, demonstrating your ability to create memorable experiences.
✨Demonstrate Leadership Qualities
Since you'll be supervising the Front Desk operations, it's crucial to exhibit your leadership skills. Think of instances where you successfully trained a team member or improved team performance. Be ready to discuss how you motivate others and foster teamwork.
✨Dress to Impress
First impressions matter, especially in hospitality. Make sure you’re well presented for the interview. Choose professional attire that reflects the standards of Crimson Hotels. A polished appearance will convey your commitment to the role and the company’s values.
