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For Companies At a Glance
- Tasks: Lead the Front Desk team, ensuring top-notch customer service and smooth operations.
- Company: Join Crimson Hotels, where your growth and success are our priority.
- Benefits: Enjoy travel discounts, healthcare support, training opportunities, and fun team events.
- Why this job: Be part of a dynamic team that values your contributions and offers career advancement.
- Qualifications: Previous experience in a similar role and a passion for exceptional service are essential.
- Other info: Free meals, dry-cleaning, and recognition programs make this job even more rewarding.
The predicted salary is between 24000 - 36000 £ per year.
Job Title: Shift Leader
At Crimson Hotels, we value our colleagues as key to our success. We are committed to providing limitless opportunities for career progression, personal growth, and a supportive work environment. We also offer a range of exceptional benefits to our team members.
We are seeking an experienced Shift Leader to join our team.
The Role
As a Shift Leader, you will supervise the Front Desk operations during your assigned shift to ensure high standards and deliver exceptional customer service to our guests.
Your main responsibilities include:
- Advising your shift team of any special events or VIP guests
- Monitoring the appearance, standards, and performance of reception staff with a focus on training and teamwork
- Maximizing sales revenues through up-selling
- Managing guest requests, inquiries, and complaints promptly and effectively
The Person
We seek a candidate with previous experience in a similar role, a strong commitment to delivering excellent customer service, a charismatic personality, and a talent for creating memorable guest experiences. The ideal candidate will have a positive attitude, flexibility in responding to guest requests, excellent command of English, and a professional appearance.
Benefits
- GoHilton – discounted room rates across more than 12 brands worldwide
- Private Healthcare Plan – financial support for healthcare costs
- Learning and development – access to numerous in-house and online training courses, including over 1,000 courses via our Training University
- Opportunities for promotion and departmental transfer within Hilton Group nationally and internationally
- Attractive front office upselling incentives
- Recommend a Friend bonus after 6 months of employment
- Hero Of The Month recognition program
- Complimentary freshly cooked meals on duty
- Free dry-cleaning for uniforms
- Free weekly English classes
- Various team social and wellbeing events
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Reception Shift Leader employer: Crimson Hotels Group
Contact Detail:
Crimson Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Shift Leader
✨Tip Number 1
Familiarize yourself with the specific customer service standards and practices at Crimson Hotels. Understanding their approach to guest interactions will help you demonstrate your alignment with their values during the interview.
✨Tip Number 2
Highlight your previous experience in managing a team, especially in a front desk or hospitality setting. Be ready to share specific examples of how you've successfully trained and motivated staff to deliver exceptional service.
✨Tip Number 3
Prepare to discuss your ability to handle guest complaints and inquiries effectively. Think of scenarios where you turned a negative experience into a positive one, showcasing your problem-solving skills.
✨Tip Number 4
Showcase your charisma and personality during the interview. Since the role requires creating memorable experiences for guests, demonstrating your natural flair for hospitality can set you apart from other candidates.
We think you need these skills to ace Reception Shift Leader
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Reception Shift Leader position. Highlight key responsibilities and required skills, such as customer service excellence and team leadership.
Tailor Your CV: Customize your CV to reflect your relevant experience in hospitality and leadership roles. Emphasize any previous positions where you successfully managed a team or improved customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to create memorable experiences for guests. Mention specific examples from your past work that demonstrate your skills and commitment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Crimson Hotels Group
✨Show Your Customer Service Skills
As a Shift Leader, exceptional customer service is key. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your commitment to creating memorable experiences.
✨Demonstrate Leadership Qualities
Highlight your experience in supervising teams and training staff. Discuss how you motivate your team and ensure high standards are met, as this is crucial for the role.
✨Be Ready for Scenario Questions
Expect questions about handling guest complaints or special requests. Prepare to discuss how you would manage these situations effectively, showcasing your problem-solving skills and flexibility.
✨Dress to Impress
First impressions matter, especially in hospitality. Make sure to present yourself well, reflecting the professional standards expected at Crimson Hotels. A polished appearance can set the tone for the interview.
