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- Tasks: As a Night Receptionist, you'll handle guest check-ins, requests, and ensure their satisfaction.
- Company: Join Crowne Plaza London Gatwick Airport, where colleagues are key to our success.
- Benefits: Enjoy fantastic room discounts, private healthcare, and complimentary meals while on duty.
- Why this job: Be part of a supportive team that values personal growth and offers career progression.
- Qualifications: Previous experience in a similar role and a commitment to exceptional customer service are essential.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 20000 - 30000 £ per year.
Here at Crowne Plaza London Gatwick Airport we know our colleagues are key to our success. That’s why we’re passionate about offering limitless opportunities for career progression, personal growth as well as a supportive and empowering work environment. Not only that, we also offer a host of exceptional team member benefits too.
We’re looking for a friendly and passionate Night Receptionist to join our team. As a Night Receptionist, your role will be to truly listen to our guests, to anticipate their needs and achieve 100% guest satisfaction.
Your key duties will include:
- Handling check-in and check-out services for the guests
- Assisting them with requests during their stay
- Assisting the Night Manager with the safety of the hotel and the production reports
The Person:
As well as having previous experience in a similar role, we look for Night Receptionists to have an absolute commitment to delivering exceptional customer service, a charismatic personality and a natural flair for creating memorable experiences for all of our guests. You’ll have a can-do attitude and be able to respond flexibly to different guest requests and situations. Finally, you’ll have a good command of the English language and be very well presented.
What we offer:
- Good salary and a range of benefits which include:
- Fantastic room discount within The Crimson hotels and across the worldwide IHG brand of hotels
- Reward and Recognition scheme - including employee of the month voucher, instant rewards, and team events
- Additional paid leave day for your birthday
- Access to Private Healthcare Plan, eg financial assistance towards the cost of healthcare
- Superb training appropriate to the role and development opportunities
- Complimentary refreshments and freshly cooked meals whilst on duty
- Free parking on site
- Employee introduction scheme
- Sales Champions Scheme
Eligibility:
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Night Receptionist employer: Crimson Hotels Group
Contact Detail:
Crimson Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Familiarise yourself with the Crowne Plaza brand and its values. Understanding their commitment to exceptional customer service will help you align your responses during any interviews or conversations with the hiring team.
✨Tip Number 2
Highlight your previous experience in hospitality, especially in roles that required night shifts. Be ready to discuss specific situations where you went above and beyond for guests, as this will demonstrate your commitment to guest satisfaction.
✨Tip Number 3
Prepare to showcase your communication skills. As a Night Receptionist, you'll need to listen actively and respond effectively to guest requests. Practising common scenarios can help you feel more confident during the interview.
✨Tip Number 4
Be ready to discuss how you handle unexpected situations or emergencies. The role involves assisting the Night Manager with safety, so demonstrating your ability to stay calm under pressure will be crucial.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Night Receptionist position. Tailor your application to highlight how your experience aligns with these expectations.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your ability to create memorable experiences for guests. Mention specific examples from your previous roles that demonstrate your skills and commitment.
Highlight Relevant Experience: In your CV, emphasise any previous experience in hospitality or customer service roles. Use bullet points to clearly outline your achievements and responsibilities, focusing on those that relate to the Night Receptionist position.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Crimson Hotels Group
✨Showcase Your Customer Service Skills
As a Night Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond to meet a guest's needs or resolve an issue. This will demonstrate your commitment to guest satisfaction.
✨Demonstrate Flexibility and Adaptability
The role requires responding to various guest requests and situations. Be ready to discuss how you've handled unexpected challenges in previous jobs, showcasing your can-do attitude and ability to adapt.
✨Highlight Your Communication Skills
A good command of the English language is essential. Practice articulating your thoughts clearly and confidently. You might also want to prepare for questions that assess your listening skills, as understanding guest needs is crucial.
✨Dress to Impress
First impressions matter, especially in hospitality. Ensure you are well presented for the interview. A smart appearance reflects your professionalism and respect for the role you're applying for.
