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For Companies At a Glance
- Tasks: Manage hotel operations at night, ensuring guest satisfaction and safety.
- Company: Crimson Hotels is a family-owned group passionate about exceptional hospitality and community impact.
- Benefits: Enjoy 28 days annual leave, private healthcare, and employee rewards like discounts and recognition schemes.
- Why this job: Join a vibrant team focused on inclusivity and personal growth in a dynamic hotel environment.
- Qualifications: Experience in hotel management, strong IT skills, and excellent communication abilities required.
- Other info: Must be eligible to work in the UK; diverse backgrounds encouraged to apply.
The predicted salary is between 24000 - 36000 £ per year.
About Us
Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Our properties operate under two major brands, Hilton and IHG, offering trusted, world‑class service. All our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.
Why join Crimson Hotels
We believe great people deserve great perks:
- Discounted stays around the world
- Free meal on duty + unlimited hot drinks
- Paid day off for your Birthday
- Team member discounts
- Health Benefit schemes
- Employee Assistance Programme and wellbeing initiatives
- Learning and development opportunities for career progression
- Recognition and reward schemes
Our Values
We care deeply about our people and communities, empower each other to grow and succeed, embrace inclusivity creating a welcoming environment for all, innovate to continuously improve, and remain sustainable to protect our future.
As part of the Crimson Hotels Group
you will join the team of Crowd Plaza London Gatwick hotel which is a 294‑bedroom hotel located just 5‑minute drive from Gatwick Airport. The Cube Restaurant serves delicious, locally sourced food for breakfast and dinner, while drinks and light meals are available all day in The Olive Grove. Our chic meeting spaces include private boardrooms and a stunning event suite with a foyer and bar, perfect for hosting receptions or dinners for up to 200 guests, or 280 guests for meetings.
What your day will look like
As a Night Manager, you will oversee the smooth running of the hotel during the overnight shift, ensuring the safety, security, and comfort of all guests. You will lead the night team, support the front desk with check‑ins and check‑outs when required, respond to guest queries or concerns, and handle any issues that may arise during the night. You will also liaise with other departments to ensure operations run smoothly and that our guests continue to receive a seamless and welcoming experience throughout the night.
What You’ll Bring
We’re looking for a reliable and proactive Night Manager who is passionate about ensuring a safe, welcoming, and well‑run environment for both guests and colleagues overnight. You will bring strong leadership skills, experience in a front office or hospitality role, and the confidence to make decisions independently during night shifts. With excellent communication and organisational skills, you will be comfortable managing hotel systems, handling guest queries or concerns professionally, and supporting the night team when needed. A calm approach, attention to detail, and a positive, solution‑focused attitude will help you ensure smooth operations and a seamless guest experience throughout the night.
We embrace inclusivity which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.
Ready to join us? Apply now and let’s grow together.
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Night Manager employer: Crimson Hotels Group
Contact Detail:
Crimson Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Familiarise yourself with the specific brand standards of Crowne Plaza and IHG. Understanding their service ethos will help you align your approach during interviews and demonstrate that you're a good fit for the Night Manager role.
✨Tip Number 2
Highlight any previous experience you have in managing night shifts or front office operations. Be ready to discuss specific scenarios where you successfully handled guest complaints or ensured safety protocols were followed.
✨Tip Number 3
Brush up on your knowledge of hotel IT systems, particularly Opera and Opayo. Being able to speak confidently about these systems can set you apart from other candidates and show your readiness for the role.
✨Tip Number 4
Prepare to discuss how you would create a warm and welcoming atmosphere for guests during the night. Think of examples from your past experiences where you went above and beyond to enhance guest satisfaction.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management, particularly in night shifts or front office roles. Emphasise your managerial abilities and any specific achievements that align with the responsibilities of a Night Manager.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the Crimson hotels' values. Mention how your skills and experiences make you a perfect fit for creating meaningful guest experiences during night hours.
Highlight Relevant Skills: In your application, focus on key skills such as health and safety knowledge, IT proficiency (especially with systems like Opera and Opayo), and excellent communication abilities. Provide examples of how you've successfully used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Crimson Hotels Group
✨Know the Brand Standards
Familiarise yourself with the Crowne Plaza brand service standards and policies. Understanding these will help you demonstrate how you can align your approach to guest service with their expectations during the interview.
✨Showcase Your Night Shift Experience
Highlight any previous experience working night shifts in a hotel environment. Discuss specific challenges you faced and how you overcame them, as this will show your ability to handle the unique demands of a Night Manager role.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've resolved guest complaints or issues in the past. This will illustrate your ability to maintain high levels of guest satisfaction, which is crucial for the role.
✨Be Ready to Discuss Health and Safety
Since health, safety, and security are key responsibilities, be prepared to discuss your knowledge and experience in these areas. Mention any relevant training or certifications you have that would benefit the hotel during night hours.