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For Companies At a Glance
- Tasks: Welcome guests and handle luggage operations for a luxury hotel experience.
- Company: Join the vibrant team at 100 Queens Gate Hotel in Kensington.
- Benefits: Enjoy health plans, discounts, meals on duty, and career progression.
- Why this job: Be part of a supportive environment where your hospitality skills shine.
- Qualifications: Previous customer service experience and a positive, charismatic attitude.
- Other info: Work in a beautifully restored hotel with excellent growth opportunities.
The predicted salary is between 1300 - 1800 £ per month.
Here at 100 Queens Gate Hotel, we know our colleagues are key to our success. That’s why we’re passionate about offering limitless opportunities for career progression and personal growth as well as a supportive and empowering work environment. We’re looking for an experienced and passionate luggage porter to join our luxury hotel situated in the heart of the Royal Borough of Kensington and Chelsea.
The Role
Your role will be to truly listen to our guests, anticipate their needs and achieve 100% guest satisfaction. Your key duties will include welcoming our guests on arrival and guiding them to the reception area, as well as handling the luggage operation for groups and individuals for both arrivals and departures.
The Person
We look for receptionists with previous experience in a similar role who are absolutely committed to delivering exceptional customer service, have a charismatic personality, and a natural flair for creating memorable experiences with all of our guests. You’ll have a can-do attitude and be able to respond flexibly to different guest requests and situations. Finally, you’ll have a good command of the English language and be very well presented.
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent presentation & grooming standards
- Calm, efficient, and organised with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
The Hotel
Situated in the heart of the Royal Borough of Kensington and Chelsea, with 228 bedrooms, including 11 suites, this period building has been beautifully restored to its former glory in a luxurious design to offer the ultimate in relaxation. The hotel’s rooms and suites exude elegance. Guests can enjoy a traditional Afternoon Tea in Botanica, with its sophisticated atrium setting, or unwind with a late-night drink in our cocktail bar, ESQ.
Why join the 100 Queen's Gate Team?
- Health & Wellbeing Cash Plan
- Go Hilton - Discount program for you, your friends & family to stay in over 7,200 Hilton portfolio of hotels around the world starting from £40 a night
- Life Assurance Scheme
- Pension Scheme
- Complimentary meals on duty
- Opportunities for internal career progression
- Dry cleaning and uniform laundering on duty
- Professional training and development opportunities
- Paid birthday day off
- Employee recognition programmes to celebrate your achievements
- Refer a Friend incentive
- MyCrimson Rewards - Cashback and discount platform for online and in-store shopping
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or obtain permits to work in the UK prior to application. Candidates will be required to provide documented evidence of eligibility as part of the recruitment process. Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Luggage Porter employer: Crimson Hotels Group
Contact Detail:
Crimson Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luggage Porter
✨Tip Number 1
Get to know the hotel! Research 100 Queens Gate Hotel and understand its values, services, and what makes it unique. This way, when you walk in for an interview, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a luggage porter and how you'd handle them. Being able to demonstrate your problem-solving abilities will impress the hiring team.
✨Tip Number 3
Dress to impress! Since presentation is key in hospitality, make sure you look sharp and professional when you arrive for your interview. It shows you take the role seriously and understand the importance of grooming.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm right from the start!
We think you need these skills to ace Luggage Porter
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and customer service. A little charisma goes a long way in making your application stand out.
Tailor Your Experience: Make sure to highlight any previous experience that relates directly to the role of a luggage porter. We’re looking for candidates who can demonstrate their ability to handle guest interactions and luggage operations, so be specific about your relevant skills and experiences.
Keep It Professional: While we love a friendly tone, remember to keep your application professional. Use clear language and check for spelling and grammar mistakes. A well-presented application reflects your attention to detail, which is super important in our industry!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing team benefits there!
How to prepare for a job interview at Crimson Hotels Group
✨Know the Hotel Inside Out
Before your interview, take some time to research 100 Queens Gate Hotel. Familiarise yourself with its history, services, and unique offerings. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a luggage porter, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your ability to handle requests flexibly and maintain a positive attitude, even in challenging situations.
✨Dress to Impress
Presentation matters in the hospitality industry. Make sure you arrive at the interview looking sharp and well-groomed. This reflects your understanding of the hotel's standards and your commitment to maintaining a professional image.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. Nod, ask clarifying questions, and summarise their points. This shows that you value communication, which is crucial for anticipating guest needs and ensuring satisfaction.
