At a Glance
- Tasks: Welcome guests, assist with luggage, and provide information about hotel facilities and local attractions.
- Company: Join the vibrant team at 100 Queens Gate Hotel, part of the Curio Collection by Hilton.
- Benefits: Enjoy health perks, discounts on stays, paid birthday off, and professional development opportunities.
- Other info: Work in a beautifully restored hotel in the heart of Kensington and Chelsea.
- Why this job: Be the friendly face of luxury hospitality and create memorable experiences for guests.
- Qualifications: A passion for customer service and a friendly attitude are essential.
The predicted salary is between 21150 - 25850 £ per year.
Here at 100 Queens Gate Hotel, we know our colleagues are key to our success. That’s why we’re passionate about offering limitless opportunities for career progression and personal growth as well as a supportive and empowering work environment. Not only that, we also offer a host of exceptional team member benefits too.
We’re looking for a friendly and passionate Concierge to join our team at 100 Queens Gate, Curio Collection by Hilton in our luxury hotel situated in the heart of the Royal Borough of Kensington and Chelsea.
The Role
- Ensure that all guests are offered a warm welcome upon entering and leaving the hotel.
- Escort guests to their room with or without luggage and inform them about the room and facilities.
- Ensure that you keep yourself fully informed of hotel facilities, service, events and promotions.
- Control room keys for groups and individuals when necessary.
- Keep fully up to date on all local events, sightseeing, restaurants, activities etc. in order to provide guests with updated information and assistance.
The Person
- Performs duties and responsibilities in a timely and efficient manner to achieve the overall objective of the position.
- Greets and smiles at guests and customers when coming across them on the hotel grounds.
- Assists colleagues to perform similar or related jobs when necessary.
- Ensure accurate and timely communication with other departments.
- Comply with company grooming and uniform standards.
The Hotel
Situated in the heart of the Royal Borough of Kensington and Chelsea, with 228 bedrooms, including 11 suites, this period building has been beautifully restored to its former glory in a luxurious design to offer the ultimate in relaxation. The hotel's rooms and suites exude elegance. Guests can enjoy a traditional Afternoon Tea in Botanica, with its sophisticated atrium setting, or unwind with a late-night drink in our cocktail bar, ESQ.
Why join the 100 Queen's Gate Team?Benefits and Perks
- Health & Wellbeing Cash Plan.
- Go Hilton - Discount program for you, your friends & family to stay in over 7,200 Hilton portfolio of hotels around the world starting from £40 a night.
- Life Assurance Scheme.
- Pension Scheme.
- Complimentary meals on duty.
- Opportunities for internal career progression.
- Dry cleaning and uniform laundering on duty.
- Professional training and development opportunities.
- Paid birthday day off.
- Employee recognition programmes to celebrate your achievements.
- Refer a Friend incentive.
- Discounts in our F&B Outlets: Rockwell and The Rooftop.
- MyCrimson Rewards - Cashback and discount platform for online and in-store shopping.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or obtain permits to work in the UK prior to application. Candidates will be required to provide documented evidence of eligibility as part of the recruitment process. Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Concierge in London employer: Crimson Hotels Group
Crimson Hotels Group is an exceptional employer, offering a vibrant work culture at the DoubleTree by Hilton London – Victoria, where employees are encouraged to develop their skills in the hospitality industry. With a focus on teamwork and guest experience, staff enjoy opportunities for growth and training, alongside competitive benefits that enhance their professional journey in a dynamic environment. Join us to be part of a dedicated team that values passion for food and drink while creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Crimson Hotels Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Crimson Hotels Group
Don't be shy about reaching out to Crimson Hotels Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Concierge in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Crimson Hotels Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Crimson Hotels Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
