At a Glance
- Tasks: Be the first point of contact for hotel reservations and provide top-notch customer service.
- Company: Join the Hilton family, known for its excellence in hospitality.
- Benefits: Enjoy discounted stays, private healthcare, and free meals while on duty.
- Other info: Great opportunities for growth and recognition within a supportive team.
- Why this job: Make guests' experiences unforgettable while developing your career in a dynamic environment.
- Qualifications: Passion for customer service and strong communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
Reporting to the Commercial Office Manager, you will ideally have previous hotel reservations/reception experience within a Hilton branded property. Your cluster of hotels will include the 5-star Hilton Curio Hotel in Kensington, DoubleTree by Hilton West End, DoubleTree by Hilton Victoria, and the Doubletree by Hilton Woking.
As the Cluster Reservation Agent, you will serve as the first line of enquiry for room reservations within the hotels. A Cluster Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Cluster Reservations Agent will perform the following tasks to the highest standards:
- Convert enquiries into contracted business quickly.
- Respond positively to sales enquiries to develop future sales leads.
- Identify sales leads, as appropriate.
- Respond to all customers in a highly professional manner, ensuring all reservations are completed accurately and to the Guest's expectation.
- Provide prompt and efficient service while maintaining the hotels' brand standards.
A Cluster Reservations Agent serving Hilton brands is always working on behalf of our Guests and with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- A passion for delivering great customer service.
- A highly professional telephone manner and excellent communication skills.
- Outstanding administration and organisational skills.
- Intermediate computer proficiency.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a Reservations environment.
- Previous hotel reception experience, ideally with a Hilton brand.
Benefits:
- GoHilton – you and your friends and family can explore the world with discounted room rates through our renowned international travel programme with more than 12 brands under the Hilton Family.
- Private Healthcare Plan – financial assistance towards the cost of healthcare.
- 2 x annual salary life assurance.
- Learning and development opportunities – from our lots of in-house training courses and programmes and over 1,000 training courses available on our ‘Training University’.
- Opportunities for promotion and transfer across departments, Hilton Family group on a national and international level.
- Hero Of The Month recognition programme to recognise and celebrate your achievements.
- Free-of-charge freshly cooked meals to enjoy on duty.
- Free-of-charge dry-cleaning of suiting items.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Cluster Reservations Agent in London employer: Crimson Hotels Group
As a Cluster Reservations Agent with Hilton, you will join a prestigious team known for its commitment to exceptional customer service and employee development. With access to extensive training programmes, opportunities for career advancement within the Hilton Family, and unique benefits like discounted travel rates and complimentary meals, working in our vibrant hotels in London offers a rewarding and enriching experience. Our inclusive work culture celebrates achievements and fosters growth, making Hilton an outstanding employer for those seeking a fulfilling career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Cluster Reservations Agent in London
✨Tip Number 1
Get to know the hotels you're applying for! Research the Hilton brand and their values, especially the properties you'll be working with. This will help you tailor your approach and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for guests, being able to convey information clearly and professionally is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Hilton family and ready to deliver that top-notch customer service we value.
We think you need these skills to ace Cluster Reservations Agent in London
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any previous hotel reservations or reception experience you have, especially if it's with a Hilton brand. We want to see how your background aligns with the role of Cluster Reservations Agent!
Be Professional and Personable:Since you'll be the first point of contact for guests, it's crucial to convey a professional yet friendly tone in your application. Let us know how you excel in customer service and communication skills!
Tailor Your Application:Take a moment to customise your CV and cover letter to reflect the specific skills and values mentioned in the job description. We love seeing candidates who take the time to connect their experiences with what we're looking for.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Crimson Hotels Group
✨Know Your Hotels
Familiarise yourself with the specific Hilton properties you'll be working with, like the 5-star Hilton Curio Hotel in Kensington. Understanding their unique offerings and customer service standards will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Think about situations where you turned enquiries into bookings or resolved customer issues effectively, as this is crucial for a Cluster Reservations Agent.
✨Practice Your Communication Skills
Since a professional telephone manner is key, practice answering common interview questions out loud. You could even role-play with a friend to simulate the interview environment, focusing on clarity and professionalism in your responses.
✨Highlight Your Organisational Skills
Be ready to discuss how you manage multiple tasks and stay organised, especially in a fast-paced environment. Share specific tools or methods you use to keep track of reservations and customer interactions, as this will show you're well-prepared for the role.
