At a Glance
- Tasks: Lead a team to deliver exceptional service and elevate guest experiences.
- Company: Join the vibrant Trafalgar St. James, part of the Crimson Hotels group.
- Benefits: Enjoy exclusive hotel discounts, extra day off for your birthday, and free meals on duty.
- Other info: Full training provided; embrace inclusivity and grow with us.
- Why this job: Be a key player in creating memorable experiences in a luxury environment.
- Qualifications: Passion for hospitality and a can-do attitude; experience in luxury is a plus.
The predicted salary is between 25000 - 30000 £ per year.
The Trafalgar St. James, part of Crimson Hotels, is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. The Trafalgar St. James London, Curio Collection by Hilton, is a five-star lifestyle hotel featuring 137 bedrooms, including nine suites and three studios. Perfectly positioned on the edge of St. James and Trafalgar Square, just moments from Soho, Mayfair, and the West End, it offers an iconic London experience. The hotel’s vibrant venue, Rockwell Bistro & Wine Bar, offers a curated menu of modern dishes, expertly crafted cocktails, and an extensive wine selection, all set within a bold and stylish space that delivers a dynamic day-to-night experience.
Our Values
- We care deeply about our people and communities.
- Empower each other to grow and succeed.
- Embrace inclusivity creating a welcoming environment for all.
- Innovate to continuously improve.
- Remain sustainable to protect our future.
Why Join Crimson Hotels?
- Exclusive hotel discounts within the Crimson Hotel Group and the worldwide Hilton brand.
- Extra Day Off for Your Birthday – Because your day matters.
- Employee Assistance Programme and wellbeing.
- Free refreshments and freshly cooked meals while on duty.
- Learning and development opportunities for career progression.
- Health Benefit schemes.
- Recognition and reward schemes.
- Pension Scheme & Life Assurance.
- Discounts in our F&B Outlets.
What your day will look like?
As a head waiter, you will provide exceptional reception service to all guests of the hotel, ensuring hotel quality standards are maintained whilst achieving maximum revenue and guest satisfaction. This role is also responsible for ensuring the waiters on shift provide this level of service.
What You’ll Bring?
The ideal candidate will be a passionate hospitality professional to supervise our restaurant team and elevate the guest experience. You will be a key driver of revenue by promoting hotel facilities and services, ensuring flawless operations, and leading your team to provide exceptional, anticipatory service. A 'can-do' attitude and a passion for luxury service are essential. While experience in a luxury or five-star environment is advantageous, we value attitude, professionalism, and a genuine passion for exceptional service above all. Full training and support will be provided to help you thrive in this prestigious role.
Ready to make a difference? Apply now and let’s create meaningful experiences.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
We embrace inclusivity which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.
Head Waiter employer: Crimson Hotels Group
At The Trafalgar St. James, part of the Crimson Hotels group, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee wellbeing and growth. With exceptional benefits such as exclusive hotel discounts, an extra day off for your birthday, and comprehensive health schemes, we empower our team to thrive in a dynamic environment while delivering world-class service in the heart of London. Join us to be part of a passionate team dedicated to creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Head Waiter
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that head waiter role.
✨Tip Number 2
Show up in style! When you go for interviews, dress the part and bring your A-game. First impressions matter, especially in a luxury environment like The Trafalgar St. James.
✨Tip Number 3
Be ready to showcase your passion! During interviews, share your love for exceptional service and how you’ve gone above and beyond in previous roles. We want to see that 'can-do' attitude shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities with us at Crimson Hotels right there.
We think you need these skills to ace Head Waiter
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for hospitality shine through! We want to see your enthusiasm for providing exceptional service and creating memorable experiences for guests.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience in luxury or five-star environments. We love seeing how your background aligns with our values and the role of Head Waiter.
Be Authentic:Don’t be afraid to show your personality in your application. We value authenticity and want to know what makes you unique and how you can contribute to our vibrant team at The Trafalgar St. James.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Crimson Hotels Group
✨Know the Venue
Before your interview, take some time to research The Trafalgar St. James and its offerings. Familiarise yourself with their menu at Rockwell Bistro & Wine Bar and understand their commitment to sustainability. This knowledge will show your genuine interest in the hotel and help you connect with the interviewers.
✨Showcase Your Passion for Service
As a head waiter, your passion for exceptional service is crucial. Be prepared to share specific examples from your past experiences where you went above and beyond for guests. Highlighting your 'can-do' attitude will resonate well with the values of the hotel.
✨Demonstrate Leadership Skills
Since this role involves supervising a team, be ready to discuss your leadership style. Share instances where you successfully led a team or resolved conflicts. Emphasising your ability to motivate others and maintain high standards will set you apart.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the hotel's culture, team dynamics, or future initiatives. This not only shows your enthusiasm but also helps you gauge if the environment aligns with your values and career goals.
