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For Companies At a Glance
- Tasks: Lead guest relations, ensuring top-notch service and satisfaction for all guests.
- Company: Join Crimson Hotels, a luxury brand dedicated to exceptional guest experiences.
- Benefits: Enjoy discounted travel rates, paid birthdays off, and extensive training opportunities.
- Why this job: Be the heart of hospitality, creating memorable experiences and building lasting relationships.
- Qualifications: 2-3 years in a similar role with excellent communication skills and a charismatic personality.
- Other info: Opportunity for growth within the Hilton Family and a supportive, inclusive work environment.
The predicted salary is between 28800 - 43200 £ per year.
We’re searching for an experienced, caring and creative Guest Relations Manager to join Crimson Hotels, who will drive high levels of service, satisfaction and loyalty among our guests. Responsible for the Guest Relations department with the support of their team, this role will be the main point of contact for guest services and act as the hotel’s guest ambassador ensuring the highest of luxury standards are delivered with a feeling of comfort, warmth and friendliness.
The Role
- Drive high levels of service, satisfaction and loyalty amongst guests and be the “go to” department for guests where everything will happen.
- Be the proactive point of contact for guests, pre, during and post stay.
- Effectively lead the communication pertaining to guests throughout the hotel, liaising professionally and timely with all departments.
- Be the caretaker for suite guests, special occasion guests, and long stay guests.
- Meet and entertain guests and VIPs, building relationships with them encouraging repeat custom.
- Analyse, review and respond to Social Media and guest internal and external feedback platforms within 48 hours in a professional manner and gain an understanding on where and how improvements can be made.
- Monitor, communicate and follow-up guest complaints.
- Maintain and update guest’s history and profiles with accurate information.
- Track and drive the hotel’s guest return ratio, building a loyalty of guests.
- Refresh and drive the VIP programme and standards and constantly review performance of it.
- Coordinate and implement the children’s and family program across all departments.
- Coordinate and implement the guest preferences program across all departments.
- Responsible for the look, feel and service of the hotel lobby and library.
- Assist Front Office with check-in and check-out during busy periods.
- Promote the hotel’s facilities to all guests and visitors.
- Assist with hotel showarounds.
The Person
- 2-3 years in a Guest Relations Manager or Assistant Guest Relations Manager role in a reputable 4* Hotel.
- Excellent command of the English language.
- Charismatic personality.
- Natural flair.
- High attention to detail.
- Can do and anything possible attitude.
- Very well presented.
- Excellent communication and interpersonal skills.
Benefits
- GoHilton – you and your friends and family can explore the world with discounted room rates through our renowned international travel programme with more than 12 brands under the Hilton Family.
- Exclusive set room rates across the Crimson Hotels portfolio.
- Learning and development opportunities – from our lots of in-house training courses and programmes and over 1,000 training courses available on our ‘Training University’.
- Opportunities for promotion and transfer across departments, Hilton Family group on a national and international level.
- Recommend a Friend incentive – bring your friends on board and receive a bonus after they’ve been with us for 6 months.
- 5 unpaid wellbeing days.
- Paid Birthdays off.
- Private health care insurance.
- 2 Days wedding/civil partnership days paid.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Guest Relations Manager employer: Crimson Hotels Group
Contact Detail:
Crimson Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Manager
✨Tip Number 1
Familiarise yourself with the luxury standards and guest experience expectations at Crimson Hotels. Understanding their brand values and service philosophy will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Crimson Hotels on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples from your previous roles that demonstrate your ability to enhance guest satisfaction and loyalty. Highlighting your proactive approach and problem-solving skills will set you apart.
✨Tip Number 4
Stay updated on the latest trends in guest relations and hospitality management. Being knowledgeable about industry best practices will show your commitment to excellence and your readiness to contribute to the team.
We think you need these skills to ace Guest Relations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in guest relations or hospitality management. Emphasise your ability to drive service excellence and build guest loyalty, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest relations and your understanding of luxury service standards. Mention specific examples from your past roles where you successfully enhanced guest satisfaction.
Highlight Communication Skills: Since excellent communication is crucial for this position, ensure you demonstrate your interpersonal skills in your application. Use clear and professional language, and provide examples of how you've effectively liaised with guests and departments in previous roles.
Showcase Problem-Solving Abilities: In your application, include instances where you've successfully resolved guest complaints or improved service delivery. This will illustrate your proactive approach and ability to maintain high standards of guest care.
How to prepare for a job interview at Crimson Hotels Group
✨Showcase Your Charisma
As a Guest Relations Manager, your personality is key. Make sure to demonstrate your charismatic nature during the interview. Engage with your interviewers, maintain eye contact, and use positive body language to convey warmth and friendliness.
✨Highlight Your Attention to Detail
This role requires a high level of attention to detail. Prepare examples from your previous experience where you successfully managed guest preferences or resolved complaints effectively. This will show that you understand the importance of personalised service.
✨Demonstrate Your Communication Skills
Excellent communication is crucial in this position. Be ready to discuss how you've effectively liaised with different departments in past roles. Use clear and concise language during the interview to showcase your command of English and interpersonal skills.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential guest complaints or situations you might encounter and how you would handle them. This will demonstrate your proactive approach and ability to maintain high service standards.
