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- Tasks: Welcome guests and assist with their needs for a memorable hotel experience.
- Company: A friendly hospitality group with a supportive team culture.
- Benefits: Competitive pay, flexible hours, and opportunities for career growth.
- Why this job: Join us to create unforgettable experiences and enhance guest satisfaction.
- Qualifications: Strong communication skills and previous customer service experience.
- Other info: Be part of a welcoming environment that values your contributions.
The predicted salary is between 24000 - 36000 £ per year.
A hospitality group is seeking a friendly and organized Receptionist for their hotel in Horsell. The role involves welcoming guests, assisting with their needs, and ensuring a memorable experience.
Ideal candidates will have strong communication skills and previous customer service experience. You will be part of a supportive HR team within a welcoming environment, contributing to the hotel’s positive atmosphere and guest satisfaction.
Apply now to grow with us.
Guest Experience Concierge — Hotel Reception employer: Crimson Hotels Group
Contact Detail:
Crimson Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Concierge — Hotel Reception
✨Tip Number 1
Make sure to research the hotel and its values before your interview. Knowing what makes them unique will help you connect with the team and show that you're genuinely interested in being part of their welcoming environment.
✨Tip Number 2
Practice your communication skills! Role-play common guest scenarios with a friend or family member. This will help you feel more confident when it comes to welcoming guests and assisting with their needs.
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Choose an outfit that reflects the hotel's vibe and shows that you take the role seriously.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position and keeping you top of mind for the hiring team.
We think you need these skills to ace Guest Experience Concierge — Hotel Reception
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly nature shine through! We want to see your enthusiasm for hospitality and how you can contribute to creating a memorable experience for our guests.
Highlight Relevant Experience: Make sure to mention any previous customer service roles you've had. We love seeing how your past experiences can help us maintain that positive atmosphere at the hotel.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make it easy for us to see why you're the perfect fit for the Guest Experience Concierge role.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Crimson Hotels Group
✨Show Your Friendly Side
As a Guest Experience Concierge, your warmth and friendliness are key. Practice a genuine smile and a welcoming greeting. Think about how you can make guests feel at home right from the first interaction.
✨Know the Hotel Inside Out
Familiarise yourself with the hotel’s amenities, services, and local attractions. This knowledge will not only impress during the interview but also help you answer questions confidently and show your enthusiasm for the role.
✨Highlight Your Customer Service Skills
Prepare examples from your previous roles where you went above and beyond for a customer. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving abilities.
✨Ask Thoughtful Questions
At the end of the interview, ask questions that show your interest in the hotel’s culture and guest experience. Inquire about team dynamics or how they measure guest satisfaction. This shows you’re keen to contribute positively to their environment.
