At a Glance
- Tasks: Lead the front desk team and ensure exceptional guest experiences every day.
- Company: Join the vibrant Trafalgar St. James, a five-star hotel in the heart of London.
- Benefits: Enjoy exclusive hotel discounts, extra days off, and free meals while on duty.
- Other info: Opportunities for career progression in a celebrated hotel environment.
- Why this job: Be part of a dynamic team that values inclusivity and personal growth.
- Qualifications: Experience in luxury hospitality and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Trafalgar St. James Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Operating under two major brands, Hilton and IHG, offering trusted, world-class service, all our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.
Step into the spotlight at The Trafalgar St. James London, a five-star lifestyle hotel offering an iconic London experience. Perfectly positioned on the edge of St. James and Trafalgar Square, just moments from Soho, Mayfair, and the West End, our property is a vibrant hub celebrated for bold design, dynamic atmosphere, and unparalleled service. We are incredibly proud to announce that our team achieved the highest guest score across all London properties in 2026, adding to a growing list of prestigious industry recognitions and awards. From our 137 stunning bedrooms and suites to our celebrated venues—including the iconic Rooftop and Rockwell—we deliver unforgettable moments for Londoners and international guests alike.
Our Values
- We care deeply about our people and communities.
- Empower each other to grow and succeed.
- Embrace inclusivity, creating a welcoming environment for all.
- Innovate to continuously improve.
- Remain sustainable to protect our future.
Why Join Crimson Hotels?
- Exclusive hotel discounts within the Crimson Hotel Group and the worldwide Hilton brand.
- Extra Day Off for Your Birthday – Because your day matters.
- Employee Assistance Programme and wellbeing.
- Free refreshments and freshly cooked meals while on duty.
- Learning and development opportunities for career progression.
- Health Benefit schemes.
- Recognition and reward schemes.
- Pension Scheme & Life Assurance.
- Discounts in our F&B Outlets.
What Your Day Will Look Like
- As a Reception Supervisor, you will support the smooth day-to-day running of the front desk, ensuring every guest receives a warm and professional experience.
- Supervise and support the reception team during daily operations.
- Deliver exceptional guest service and confidently handle guest enquiries and feedback.
- Coordinate with other departments to ensure smooth communication and service delivery.
- Maintain hotel standards, policies, and procedures at all times.
What We Are Looking For
- A confident and guest-focused hospitality professional who enjoys leading a team and delivering exceptional service.
- Previous experience in a front office or reception supervisory role within a luxury five-star hotel environment.
- Strong communication, organisational, and leadership skills.
- Excellent guest service and complaint-handling abilities.
- Experience with property management systems (OnQ experience is desirable).
- A commitment to continuous improvement and a proactive mindset.
Ready to make a difference? Apply now and let’s create meaningful experiences.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process. We embrace inclusivity, which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.
Front Office Supervisor employer: Crimson Hotels Group
At The Trafalgar St. James Crimson Hotels, we pride ourselves on being an exceptional employer that values our team members and fosters a vibrant work culture. Located in the heart of London, we offer exclusive perks such as hotel discounts, extra time off for birthdays, and comprehensive health benefits, all while promoting inclusivity and continuous professional development. Join us to be part of a dedicated team that not only delivers outstanding guest experiences but also supports each other's growth in a dynamic and sustainable environment.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at or know about The Trafalgar St. James. A friendly chat can lead to insider info and maybe even a referral!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for guest service shine through. Share stories that highlight your experience in delivering exceptional service and leading teams.
✨Tip Number 3
Research is key! Familiarise yourself with The Trafalgar St. James and its values. Knowing their commitment to sustainability and guest experience will help you align your answers during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Crimson Hotels family.
We think you need these skills to ace Front Office Supervisor
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and what makes you tick.
Tailor Your Application:Make sure to tailor your application to the Front Office Supervisor role. Highlight your relevant experience in luxury hotels and how your skills align with our values at Crimson Hotels. We love seeing how you fit into our team!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Crimson Hotels Group
✨Know Your Hotel Inside Out
Before your interview, make sure you research The Trafalgar St. James and its unique offerings. Familiarise yourself with their values, sustainability efforts, and the guest experience they aim to provide. This knowledge will help you demonstrate your genuine interest in the role and the hotel.
✨Showcase Your Leadership Skills
As a Front Office Supervisor, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your communication and organisational skills, as these are crucial for ensuring smooth operations at the front desk.
✨Prepare for Guest Scenarios
Expect questions about handling guest complaints or difficult situations. Think of specific instances where you've turned a negative experience into a positive one. This will showcase your problem-solving abilities and commitment to exceptional guest service, which is key for this role.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Inquire about the hotel's approach to staff development or how they maintain their high guest satisfaction scores. This shows that you're not only interested in the position but also in contributing to the hotel's success.
