Front Office Supervisor

The Trafalgar St. James, part of Crimson Hotels, is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Operating under two major brands, Hilton and IHG, our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.

Step into the spotlight at The Trafalgar St. James London, a five-star lifestyle hotel offering an iconic London experience. Perfectly positioned on the edge of St. James and Trafalgar Square, just moments from Soho, Mayfair, and the West End, our property is a vibrant hub celebrated for bold design, dynamic atmosphere, and unparalleled service.

We are incredibly proud to announce that our team achieved the highest guest score across all London properties in 2026, adding to a growing list of prestigious industry recognitions and awards. From our 137 stunning bedrooms and suites to our celebrated venues—including the iconic Rooftop and Rockwell—we deliver unforgettable moments for Londoners and international guests alike.

Our Values

• We care deeply about our people and communities.
• Empower each other to grow and succeed.
• Embrace inclusivity, creating a welcoming environment for all.
• Innovate to continuously improve.
• Remain sustainable to protect our future.

Why Join Crimson Hotels?

• Exclusive hotel discounts within the Crimson Hotel Group and the worldwide Hilton brand.
• Extra Day Off for Your Birthday – Because your day matters.
• Employee Assistance Programme and wellbeing.
• Free refreshments and freshly cooked meals while on duty.
• Learning and development opportunities for career progression.
• Health Benefit schemes.
• Recognition and reward schemes.
• Pension Scheme & Life Assurance.
• Discounts in our F&B Outlets.

What Your Day Will Look Like.

• Support the smooth day-to-day running of the front desk, ensuring every guest receives a warm and professional experience.
• Supervise and support the reception team during daily operations.
• Deliver exceptional guest service and confidently handle guest enquiries and feedback.
• Coordinate with other departments to ensure smooth communication and service delivery.
• Maintain hotel standards, policies, and procedures at all times.

What We Are Looking For.

• A confident and guest-focused hospitality professional who enjoys leading a team and delivering exceptional service.
• Previous experience in a front office or reception supervisory role within a luxury five-star hotel environment.
• Strong communication, organisational, and leadership skills.
• Excellent guest service and complaint-handling abilities.
• Experience with property management systems (OnQ experience is desirable).
• A commitment to continuous improvement and a proactive mindset.

Ready to make a difference? Apply now and let’s create meaningful experiences.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

We embrace inclusivity, which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.