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- Tasks: Lead the Front Desk team, ensuring top-notch customer service and smooth operations.
- Company: Join 100 Queen’s Gate Hotel, a luxurious Hilton property in Kensington and Chelsea.
- Benefits: Enjoy perks like discounts at Hilton hotels, health plans, and paid birthday leave.
- Why this job: Be part of a supportive team focused on personal growth and exceptional guest experiences.
- Qualifications: Previous experience in customer service, great communication skills, and a positive attitude required.
- Other info: Opportunities for career progression and professional training available.
The predicted salary is between 28800 - 43200 £ per year.
Here at 100 Queen’s Gate Hotel, Curio Collection by Hilton, we know our colleagues are key to our success. That’s why we’re passionate about offering limitless opportunities for career progression, personal growth as well as a supportive and empowering work environment. Not only that, we also offer a host of exceptional team member benefits too. We’re looking for an experienced Front Office Shift Leader to join our luxury hotel situated in the heart of the Royal Borough of Kensington and Chelsea.
The Role
As a Shift Leader, you will be responsible for supervising the Front Desk operations during your assigned shift to a consistently high standard in order to deliver exceptional customer service to Guests. Your main duties include:
- Advising your shift team of any special events or VIP Guests in the hotel
- Monitor the appearance, standards, and performance of receptionists with an emphasis on training and teamwork
- Maximise sales revenues through up-selling
- Manage Guest requests, inquiries, and complaints promptly and completely
- Assist with covering Duty Management during the day and to support with night coverage from time to time.
The Person
We look for receptionists with previous experience in a similar role who are absolutely committed to delivering exceptional customer service, a charismatic personality, and a natural flair for creating memorable experiences with all of our guests. You’ll have a can-do attitude and be able to respond flexibly to different guest requests and situations. Finally, you’ll have a good command of the English language and be very well presented.
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent presentation & grooming standards
- Calm, efficient, and organised with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
The Hotel
Situated in the heart of the Royal Borough of Kensington and Chelsea, with 228 bedrooms, including 11 suites, this period building has been beautifully restored to its former glory in a luxurious design to offer the ultimate in relaxation. The hotel's rooms and suites exude elegance. Guests can enjoy a traditional Afternoon Tea in Botanica, with its sophisticated atrium setting, or unwind with a late-night drink in our cocktail bar, ESQ.
Why join the 100 Queen's Gate Team?
- Health & Wellbeing Cash Plan
- Go Hilton - Discount program for you, your friends & family to stay in over 7,200 Hilton portfolio of hotels around the world starting from £40 a night
- Life Assurance Scheme
- Pension Scheme
- Complimentary meals on duty
- Opportunities for internal career progression
- Dry cleaning and uniform laundering on duty
- Professional training and development opportunities
- Paid birthday day off
- Employee recognition programmes to celebrate your achievements
- Refer a Friend incentive
- MyCrimson Rewards - Cashback and discount platform for online and in-store shopping
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or obtain permits to work in the UK prior to application. Candidates will be required to provide documented evidence of eligibility as part of the recruitment process. Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Front Office Shift Leader employer: Crimson Hotels Group
Contact Detail:
Crimson Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Shift Leader
✨Tip Number 1
Familiarise yourself with the hotel and its offerings. Knowing the unique features of 100 Queen’s Gate Hotel, such as its luxurious design and exceptional dining options, will help you engage confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your customer service experience in previous roles. Be ready to share specific examples of how you've handled guest requests or complaints effectively, showcasing your ability to maintain a positive attitude under pressure.
✨Tip Number 3
Prepare to discuss your leadership style and how you motivate a team. As a Shift Leader, you'll need to demonstrate your ability to train and support your colleagues while ensuring high standards of service are met.
✨Tip Number 4
Network with current or former employees of the hotel if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Front Office Shift Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in hospitality. Emphasise your leadership skills and ability to manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your commitment to delivering exceptional customer service. Mention specific experiences that demonstrate your ability to handle guest requests and complaints.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as communication, organisation, and IT proficiency. Provide examples of how you've successfully used these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial in the hospitality sector.
How to prepare for a job interview at Crimson Hotels Group
✨Showcase Your Customer Service Skills
As a Front Office Shift Leader, exceptional customer service is key. Prepare examples of how you've handled guest inquiries or complaints in the past, highlighting your ability to remain calm and efficient under pressure.
✨Demonstrate Leadership Qualities
Since you'll be supervising the Front Desk team, it's important to convey your leadership style. Share experiences where you've trained or motivated team members, and discuss how you foster teamwork and collaboration.
✨Familiarise Yourself with the Hotel
Research 100 Queen’s Gate Hotel and its offerings. Understanding the hotel's unique features and services will allow you to speak confidently about how you can contribute to enhancing the guest experience.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you've had to multi-task or respond flexibly to unexpected situations, and be ready to discuss these during the interview.
