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- Tasks: Manage events and food services, ensuring top-notch guest experiences.
- Company: Join Crimson Hotels, a family-owned group passionate about exceptional hospitality.
- Benefits: Enjoy discounts, wellbeing perks, 28 days leave, and free meals on duty.
- Why this job: Be part of a vibrant team creating memorable events in a diverse environment.
- Qualifications: Previous hospitality experience and strong communication skills are essential.
- Other info: Must be eligible to work in the UK; training and development opportunities available.
The predicted salary is between 28800 - 43200 £ per year.
The Crimson Hotels is a fast-growing, independently family-owned hotel group managing seven branded hotels under Hilton and IHG brands. At Crimson, we are passionate about creating meaningful experiences by connecting people through exceptional hospitality and making a sustainable impact in our community.
The successful candidate will oversee the C&E and F&B departments at Crowne Plaza London Gatwick Airport.
Key Responsibilities:- Ensure the smooth and efficient operation of all C&E activities, delivering excellent guest experiences and achieving operational goals.
- Collaborate with clients, sales teams, and other departments to plan and coordinate events, ensuring all requirements are met.
- Maintain high service standards and guest satisfaction during events.
- Be available at all times to address customer queries, problems, or complaints.
- Act as a liaison between sales, operations, and clients for seamless event planning and execution.
- Lead, train, and motivate team members, demonstrating strong people management skills.
- Previous experience in a hotel or hospitality environment, ideally in a leadership role.
- Excellent oral and written communication skills with the ability to engage and influence colleagues.
- Strong organizational and planning skills with the ability to prioritize effectively.
- Knowledge of IT systems and software.
In line with the Asylum Immigration Act 1996, all applicants must be eligible to work in the UK or obtain necessary permits prior to application. Evidence of eligibility will be required during the recruitment process.
Benefits of Working with Us:- My Crimson Rewards and Recognition schemes, including discounts, wellbeing benefits, instant rewards, and employee of the month e-vouchers.
- 28 days annual leave plus an additional day for your birthday.
- Access to Private Healthcare Plans.
- Comprehensive training and development opportunities.
- Complimentary meals and refreshments on duty.
- Free on-site parking.
- Employee introduction and recognition schemes.
At Crimson, we aim to be a great place to work, embracing diversity and fostering an inclusive environment where everyone can thrive regardless of age, gender, race, disability, sexual orientation, religion, or belief.
Conference and Events Operations Manager employer: Crimson Hotels Group
Contact Detail:
Crimson Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference and Events Operations Manager
✨Tip Number 1
Familiarise yourself with the specific events and conferences that Crowne Plaza London Gatwick Airport hosts. Understanding their style and clientele will help you tailor your approach during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Crimson Hotels on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage to stand out during the hiring process.
✨Tip Number 3
Prepare to discuss your leadership experiences in detail. Since the role requires strong people management skills, think of specific examples where you've successfully led a team or resolved conflicts, as this will showcase your suitability for the position.
✨Tip Number 4
Stay updated on the latest trends in event management and hospitality. Being knowledgeable about industry innovations can set you apart from other candidates and show that you're proactive and passionate about your field.
We think you need these skills to ace Conference and Events Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel or hospitality environments, especially in leadership roles. Emphasise your skills in event planning, guest satisfaction, and team management to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific experiences where you successfully managed events or led teams, and explain how you can contribute to Crimson Hotels' mission.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your ability to engage and influence colleagues and clients. This could be through previous roles or specific projects you've managed.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Crimson Hotels Group
✨Showcase Your Leadership Skills
As a Conference and Events Operations Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or managed an event, highlighting how you motivated and trained your colleagues.
✨Understand the Company Culture
Familiarise yourself with Crimson Hotels' values and mission. During the interview, express how your personal values align with their commitment to exceptional hospitality and community impact. This will show that you're not just looking for a job, but a place where you can contribute meaningfully.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-time scenarios. Think of potential challenges you might face in the role, such as handling customer complaints during an event, and prepare structured responses that showcase your ability to remain calm and effective under pressure.
✨Highlight Your Communication Skills
Since the role involves liaising between various departments and clients, emphasise your communication skills. Be ready to discuss how you've effectively engaged with different stakeholders in previous roles, ensuring that all parties are informed and satisfied throughout the event planning process.
