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For Companies At a Glance
- Tasks: Maximise revenue for events and conferences across four central London hotels.
- Company: Join a leading hotel group with a focus on exceptional service.
- Benefits: Discounted travel rates, private healthcare, free meals, and extensive training opportunities.
- Why this job: Be the key player in creating unforgettable events and experiences.
- Qualifications: Experience in a similar role and strong communication skills required.
- Other info: Opportunities for career growth within a global hospitality brand.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting opportunity for a Commercial Support Manager looking after our 4 Central London properties – DoubleTree by Hilton London West End, DoubleTree by Hilton London Victoria, 100 Queen’s Gate Hotel London, Curio Collection by Hilton & Trafalger St James Curio Collection by Hilton.
The Role
The primary objective of the role is to maximise Conference and Events revenue for the cluster through pro‑active and reactive selling and commercial management strategies and techniques. Other accountabilities include:
- Support the sales team to identify and pursue new business opportunities in group bookings, conferences, and events.
- Develop tailored event proposals and presentations that meet client objectives while maximizing venue revenue.
- Negotiate and close contracts with clients, ensuring alignment with both client expectations and company revenue goals.
- Actively manage existing accounts and nurture relationships to foster repeat business and client loyalty.
- Support with quoting for and planning and executing conferences, group events, and meetings, from initial inquiry to event completion for the hotels.
- Ensure that all aspects of quoting for conferences, group, meetings and events for Curio London and ensure a smooth handover to the on‑property planning team takes place once any business has returned a signed contract.
- Collaborate with internal departments (e.g., catering, audiovisual, and operations teams) to ensure all event requirements are met.
- Create and maintain group booking contracts, ensuring terms are met and final payments are processed in a timely manner.
- Monitor group booking patterns and adjust allocations as necessary to optimise hotel occupancy and group satisfaction.
- Ensure the team manage event logistics including room set‑ups, timelines, catering, technical equipment, and staffing.
- Ensure the team serves as the primary point of contact for clients, ensuring clear communication and swift resolution of any issues that arise.
- Ensure all group / meeting quotations are delivered and responded to within 2 hours of receipt, involving stakeholders as necessary in line with company standards.
The Person
As well as having experience in a similar role, the ideal candidate will be a strong communicator, deliver exceptional service to clients, be highly organised and be able to prioritise their workload. Previous experience with systems such as Delphi FDC or similar would be highly advantageous.
Benefits
- GoHilton – you and your friends and family can explore the world with discounted room rates through our renowned international travel programme with more than 12 brands under the Hilton Family.
- Private Healthcare Plan – financial assistance towards the cost of healthcare.
- 2 x annual salary life assurance.
- Learning and development opportunities – from our lots of in‑house training courses and programmes and over 1,000 training courses available on our ‘Training University’.
- Opportunities for promotion and transfer across departments, Hilton Family group on a national and international level.
- Hero Of The Month recognition programme to recognise and celebrate your achievements.
- Free‑of‑charge freshly cooked meals to enjoy on duty.
- Free‑of‑charge dry‑cleaning of suiting items.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Commercial Support Manager employer: Crimson Hotels Group
Contact Detail:
Crimson Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Support Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance to meet hiring managers or team members, let your enthusiasm shine through. Share your passion for event management and how you can contribute to maximising revenue at their properties.
✨Tip Number 3
Prepare for interviews by researching the company and its venues. Understand their unique selling points and think about how you can tailor your approach to fit their needs. This will show that you’re genuinely interested and ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to engage with us directly.
We think you need these skills to ace Commercial Support Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Commercial Support Manager role. Highlight your experience in managing events and sales strategies, and show us how you can maximise revenue for our Central London properties.
Show Off Your Communication Skills: As a strong communicator, it’s essential to demonstrate this in your written application. Use clear and concise language, and don’t forget to showcase any previous experience where you’ve delivered exceptional service to clients.
Be Organised and Prioritise: We love candidates who are organised and can manage their workload effectively. In your application, mention specific examples of how you've successfully juggled multiple tasks or projects in the past, especially in a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Crimson Hotels Group
✨Know Your Venues
Familiarise yourself with the four Central London properties you'll be managing. Understand their unique features, strengths, and any recent events they've hosted. This knowledge will help you tailor your responses and show genuine interest in the role.
✨Master the Art of Negotiation
Since negotiating contracts is a key part of the job, prepare by reviewing common negotiation tactics. Think about how you can align client expectations with company revenue goals. Practising these scenarios can give you the confidence to handle real-life negotiations during the interview.
✨Showcase Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage multiple events simultaneously. Use specific examples from your past experience to illustrate your organisational prowess. This will demonstrate that you can handle the fast-paced environment of conference and event management.
✨Communicate Clearly
As a Commercial Support Manager, clear communication is vital. Prepare to discuss how you ensure smooth communication between clients and internal teams. Highlight any tools or methods you've used to maintain clarity and resolve issues quickly, as this will resonate well with the interviewers.
