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- Tasks: Be the first point of contact for hotel reservations and provide top-notch customer service.
- Company: Join Hilton, a global leader in hospitality with a focus on teamwork.
- Benefits: Enjoy discounted travel rates, private healthcare, and free meals while on duty.
- Other info: Great opportunities for growth and development within the Hilton Family.
- Why this job: Kickstart your career in hospitality and make guests' experiences unforgettable.
- Qualifications: Passion for customer service and strong communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
Reporting to the Commercial Office Manager, you will ideally have previous hotel reservations/reception experience within a Hilton branded property. Your cluster of hotels will include the 5-star Hilton Curio Hotel in Kensington, DoubleTree by Hilton West End, DoubleTree by Hilton Victoria, and the Doubletree by Hilton Woking.
As the Cluster Reservation Agent, you will serve as the first line of enquiry for room reservations within the hotels. A Cluster Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Cluster Reservations Agent will perform the following tasks to the highest standards:
- Convert enquiries into contracted business quickly.
- Respond positively to sales enquiries to develop future sales leads.
- Identify sales leads, as appropriate.
- Respond to all customers in a highly professional manner, ensuring all reservations are completed accurately and to the Guest's expectation.
- Provide prompt and efficient service while maintaining the hotels' brand standards.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- A passion for delivering great customer service.
- A highly professional telephone manner and excellent communication skills.
- Outstanding administration and organisational skills.
- Intermediate computer proficiency.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a Reservations environment.
- Previous hotel reception experience, ideally with a Hilton brand.
Benefits:
- GoHilton – you and your friends and family can explore the world with discounted room rates through our renowned international travel programme with more than 12 brands under the Hilton Family.
- Private Healthcare Plan – financial assistance towards the cost of healthcare.
- 2 x annual salary life assurance.
- Learning and development opportunities – from our lots of in-house training courses and programmes and over 1,000 training courses available on our ‘Training University’.
- Opportunities for promotion and transfer across departments, Hilton Family group on a national and international level.
- Hero Of The Month recognition programme to recognise and celebrate your achievements.
- Free-of-charge freshly cooked meals to enjoy on duty.
- Free-of-charge dry-cleaning of suiting items.
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Cluster Reservations Agent employer: Crimson Hotels Group
Contact Detail:
Crimson Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cluster Reservations Agent
✨Tip Number 1
Get to know the hotels you're applying for! Research the Hilton Curio Hotel in Kensington and the other DoubleTree locations. Understanding their unique offerings will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your phone skills! Since you'll be handling reservations, a professional telephone manner is key. Try role-playing with a friend to get comfortable with responding to enquiries and converting them into bookings.
✨Tip Number 3
Network like a pro! Connect with current or former Hilton employees on LinkedIn. They can provide insider tips and might even refer you for the position, giving you a leg up in the application process.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Hilton family and ready to deliver that top-notch customer service we all love.
We think you need these skills to ace Cluster Reservations Agent
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your passion for delivering great customer service in your application. We want to see how you’ve gone above and beyond for guests in previous roles, especially if you have experience in hotel reservations or reception.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Cluster Reservations Agent role. We love seeing candidates who take the extra step to connect their background with what we’re looking for.
Be Professional and Polished: Since communication is key in this role, ensure your written application is professional and free of errors. A well-organised CV and a clear, concise cover letter will show us that you have the outstanding administration and organisational skills we’re after.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our amazing benefits right there!
How to prepare for a job interview at Crimson Hotels Group
✨Know Your Hotels
Familiarise yourself with the specific Hilton properties you'll be representing, like the 5-star Hilton Curio Hotel in Kensington. Understanding their unique offerings and customer service standards will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about situations where you turned a negative experience into a positive one, as this will demonstrate your ability to handle enquiries professionally and efficiently.
✨Practice Your Communication Skills
Since a professional telephone manner is crucial for this role, practice answering common interview questions out loud. You could even role-play with a friend to get comfortable with articulating your thoughts clearly and concisely.
✨Highlight Your Organisational Skills
Be ready to discuss how you manage multiple tasks and stay organised, especially in a fast-paced environment. Share specific tools or methods you use to keep track of reservations and ensure accuracy, as this will align with the expectations of the Cluster Reservations Agent role.