Reception Shift Leader in City of Westminster

Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Operating under two major brands, Hilton and IHG, offering trusted, world-class service, all our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.

DoubleTree by Hilton Hotel London – Victoria is a contemporary 4-star property featuring 251 bedrooms, including 7 elegant suites. Perfectly situated opposite Victoria Station, it offers unmatched access to London’s top attractions, from Buckingham Palace and Westminster Abbey to the West End. Terminus Kitchen & Bar serves modern European cuisine, while the stylish bar and lounge provide relaxed spaces to unwind. With its prime central location, the hotel combines comfort, style, and convenience ideal for both business and leisure stays.

Our Values

We care deeply about our people and communities, empower each other to grow and succeed, embrace inclusivity creating a welcoming environment for all, innovate to continuously improve, and remain sustainable to protect our future.

Why Join Us?

• Exclusive hotel discounts within the Crimson Hotel Group.
• Staff rate discounts Hilton worldwide.
• Extra Day Off for Your Birthday – Because your day matters.
• Employee Assistance Programme and wellbeing.
• Free refreshments and freshly cooked meals while on duty.
• Learning and development opportunities for career progression.
• Health Benefit schemes.
• Recognition and reward schemes.
• Pension Scheme & Life Assurance.
• Discounts in our F&B Outlets.

What Your Day Will Look Like

As a Reception Shift Leader, you will support the smooth day-to-day running of the front desk, ensuring every guest receives a warm and professional experience.

• Supervise and support the reception team during daily operations.
• Deliver exceptional guest service and confidently handle guest enquiries and feedback.
• Coordinate with other departments to ensure smooth communication and service delivery.
• Maintain hotel standards, policies, and procedures at all times.

What We Are Looking For

We are looking for a confident and guest-focused hospitality professional who enjoys leading a team and delivering exceptional service.

• Previous experience in a front office or reception supervisory role within a similar hotel environment.
• Strong communication, organisational, and leadership skills.
• Excellent guest service and complaint-handling abilities.
• Experience with property management systems (PEP experience is desirable).
• A commitment to continuous improvement and a proactive mindset.

Ready to make a difference? Apply now and let’s create meaningful experiences.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process. We embrace inclusivity, which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.