Head Waiter in City of Westminster

The Trafalgar St. James Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Operating under two major brands, Hilton and IHG, offering trusted, world-class service, all our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.

The Trafalgar St. James London, Curio Collection by Hilton is a five-star lifestyle hotel featuring 137 bedrooms, including nine suites and three studios. Perfectly positioned on the edge of St. James and Trafalgar Square, just moments from Soho, Mayfair, and the West End it offers an iconic London experience. The hotel’s vibrant venue, Rockwell Bistro & Wine Bar, offers a curated menu of modern dishes, expertly crafted cocktails, and an extensive wine selection, all set within a bold and stylish space that delivers a dynamic day-to-night experience.

Our Values

• We care deeply about our people and communities.
• Empower each other to grow and succeed.
• Embrace inclusivity creating a welcoming environment for all.
• Innovate to continuously improve.
• Remain sustainable to protect our future.

Why Join Crimson Hotels?

• Exclusive hotel discounts within the Crimson Hotel Group and the worldwide Hilton brand.
• Extra Day Off for Your Birthday – Because your day matters.
• Employee Assistance Programme and wellbeing.
• Free refreshments and freshly cooked meals while on duty.
• Learning and development opportunities for career progression.
• Health Benefit schemes.
• Recognition and reward schemes.
• Pension Scheme & Life Assurance.
• Discounts in our F&B Outlets.

What your day will look like?

As a head waiter you will provide exceptional reception service to all guests of the hotel, ensuring hotel quality standards are maintained whilst achieving maximum revenue and guest satisfaction. This role is also responsible for ensuring the waiters on shift provide this level of service.

What You’ll Bring?

The ideal candidate will be a passionate hospitality professional to supervise our restaurant team and elevate the guest experience. You will be a key driver of revenue by promoting hotel facilities and services, ensuring flawless operations, and leading your team to provide exceptional, anticipatory service. A "can-do" attitude and a passion for luxury service. While experience in a luxury or five-star environment is advantageous, we value attitude, professionalism, and a genuine passion for exceptional service above all. Full training and support will be provided to help you thrive in this prestigious role.

Ready to make a difference? Apply now and let’s create meaningful experiences.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

We embrace inclusivity which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.