At a Glance
- Tasks: Lead the front office team and ensure exceptional guest experiences at a luxury hotel.
- Company: Join the vibrant team at The Trafalgar St. James, part of Crimson Hotels.
- Benefits: Enjoy exclusive hotel discounts, extra day off for your birthday, and free meals on duty.
- Other info: Flexible shifts and excellent career progression opportunities in a supportive environment.
- Why this job: Be part of a celebrated hotel known for its bold design and dynamic atmosphere.
- Qualifications: Strong leadership skills and a passion for delivering five-star service.
The predicted salary is between 26100 - 31900 £ per year.
The Trafalgar St. James Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Operating under two major brands, Hilton and IHG, offering trusted, world-class service, all our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.
Step into the spotlight at The Trafalgar St. James London, a five-star lifestyle hotel offering an iconic London experience. Perfectly positioned on the edge of St. James and Trafalgar Square, just moments from Soho, Mayfair, and the West End, our property is a vibrant hub celebrated for bold design, dynamic atmosphere, and unparalleled service.
We are incredibly proud to announce that our team achieved the highest guest score across all London properties in 2026, adding to a growing list of prestigious industry recognitions and awards. From our 137 stunning bedrooms and suites to our celebrated venues—including the iconic Rooftop and Rockwell—we deliver unforgettable moments for Londoners and international guests alike.
Our Values
We care deeply about our people and communities, empower each other to grow and succeed, embrace inclusivity creating a welcoming environment for all, innovate to continuously improve, and remain sustainable to protect our future.
Why Join Crimson Hotels?
- Exclusive hotel discounts within the Crimson Hotel Group and the worldwide Hilton brand
- Extra Day Off for Your Birthday – Because your day matters
- Employee Assistance Programme and wellbeing
- Free refreshments and freshly cooked meals while on duty
- Learning and development opportunities for career progression
- Health Benefit schemes
- Recognition and reward schemes
- Pension Scheme & Life Assurance
- Discounts in our F&B Outlets
What Your Day Will Look Like?
As a Duty Manager, you will oversee the daily front office operation, ensuring exceptional guest experiences and smooth hotel operations while leading the team to deliver luxury service standards.
- Assist with shift management, room allocations, and operational decision-making to ensure a smooth guest journey.
- Handle guest enquiries, complaints, and VIP requests professionally, ensuring effective service recovery and guest satisfaction.
- Work closely with all hotel departments to maintain excellent communication and operational efficiency.
- Lead and support the front office team during daily operations, ensuring seamless service delivery across all shifts.
What We Are Looking For?
We are looking for a confident and passionate hospitality professional with strong leadership skills and a commitment to delivering exceptional luxury guest experiences.
- Luxury Lifestyle Ambition: A passion for five-star service delivery with the natural flair, presence, and polish required for a high-profile West End property.
- Master of Service Recovery: Exceptional emotional intelligence and conflict-resolution skills to confidently handle guest escalations on the floor.
- Operational Command: A proven track record in front-of-house operations, with the agility to manage cross-departmental communication (FO, Housekeeping, F&B and Maintenance).
- Systems & Standards Savvy: Strong technical proficiency coupled with a sharp eye for maintaining premium brand standards (LQA preferred).
- Calm Under Pressure: Sound judgment and decisive problem-solving skills to manage live operational challenges and emergency procedures.
- Flexible Leadership: Ability to motivate teams and work a dynamic shift pattern (such as a 4-on, 4-off rota) to ensure seamless 24/7 coverage.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
We embrace inclusivity, which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.
Duty Manager in City of Westminster employer: Crimson Hotels Group
Crimson Hotels Group is an excellent employer, offering a supportive and dynamic work environment at the Holiday Inn Express London – Heathrow T5. With a strong focus on employee growth, we provide comprehensive training and opportunities for advancement within our dedicated team, all while ensuring a culture of teamwork and high standards of hygiene. Join us in Slough to be part of a rewarding experience where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Crimson Hotels Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Crimson Hotels Group
Don't be shy about reaching out to Crimson Hotels Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Crimson Hotels Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Crimson Hotels Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
