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For Companies At a Glance
- Tasks: Lead a dynamic sales team to create unforgettable guest experiences across our stunning hotels.
- Company: Join a family-owned business with a warm, inclusive culture since 1868.
- Benefits: Enjoy free meals, exclusive discounts, and career progression opportunities.
- Why this job: Make a real impact in hospitality while working in a fun, supportive environment.
- Qualifications: Strong leadership skills and a passion for customer service are essential.
- Other info: Hybrid working model with vibrant team connections and exciting career paths.
The predicted salary is between 36000 - 60000 £ per year.
Overview
We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do.
We offer an expansive range of benefits to help you make the most of life outside of work, and we’re committed to creating an inclusive culture where everyone feels heard and valued.
We treat our guests like family, and we support our people the same way. If you’re someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you’ll fit right in.
About the role
At Crieff Hydro Family of Hotels, we create unforgettable memories across our seven hotels and two activity centres in Scotland. Our Resort Sales team is at the heart of this experience – handling reservations, pre-arrival support, upselling, and guest communications.
As Resort Sales Manager, you’ll lead and motivate a team of 16 sales advisors alongside your fellow Resort Sales Manager. Reporting to the Head of Resort Sales, you’ll drive performance, manage costs, and collaborate across departments to deliver a seamless guest journey.
You’ll be a confident communicator and problem-solver, passionate about customer service and continuous improvement. From coaching your team to refining processes, you’ll ensure every interaction reflects our high standards.
What we need from you
We’re seeking a results-driven leader with a flair for motivating teams and delivering exceptional guest experiences. You’ll be confident managing performance, planning rotas, and using data to identify opportunities for improvement. Strong communication and organisational skills are essential, along with a collaborative mindset and a passion for hospitality.
Familiarity with Maestro PMS is a bonus.
How you know you’re doing a great job
- Department targets consistently met or exceeded
- High team engagement and performance through incentives and coaching
- Clear feedback and recognition through regular 1-2-1s
- Seamless, memorable guest experiences from first contact to arrival
Location
The Resort Sales office is based at Crieff Hydro Resort. We offer a hybrid working model, providing flexibility while keeping you connected to our vibrant team. This is a fantastic opportunity to be part of a forward-thinking organization where you can make a real impact on the guest journey and team success. You’ll need to be able to complete 6-10 weeks of onsite training, after which you\\\’ll be required in the office at least once a week.
What you’ll get from us
- Free Meals on Shift– Stay fuelled and focused with delicious staff meals while you work.
- Exclusive Discounts– Enjoy free leisure membership for you and a partner, 30% off retail, 50% of food and drinks, and reduced rates on hotel activities.
- Team Rate Hotel Stays– Take time to recharge with discounted stays at all of our hotels from just £30 per night
- Refer a Friend Bonus– Earn up to £250-£500 for each successful team member or manager which you recommend to us.
- Guest Mention Rewards– Earn £5 every time a guest gives you a positive shoutout in a review.
- A Friendly & Supportive Team– Work in a fun, welcoming environment where team spirit and well-being are a priority.
- Career Progression– With seven hotels, multiple departments, and a wide range of roles, you’ll have plenty of opportunities to grow and explore new career paths.
- Wellbeing Support– Get 24/7 confidential support via the Health Assured Employee Assistance Programme, covering mental health, finances, and more.
- Team Events & Annual Staff Party– We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party.
Careers at the Crieff Hydro Family of Hotels
We have dedicated social media pages for our Careers within the Crieff Hydro Family of Hotels. Give us a follow to keep up to date with the latest careers news and insights.
Facebook: Crieff Hydro Family Careers | Crieff
Instagram: instagram.com
Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.
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Resort Sales Manager employer: Crieff Hydro Limited
Contact Detail:
Crieff Hydro Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resort Sales Manager
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Crieff Hydro's values and mission. Show us how you embody 'Be Creative, Be Curious, Be Thoughtful, Be Positive, and Be You' in your past experiences.
✨Tip Number 2
Practice your communication skills! As a Resort Sales Manager, you'll need to be a confident communicator. Try role-playing common interview questions with a friend or family member to polish your responses.
✨Tip Number 3
Bring your data game! Familiarise yourself with performance metrics and how you've used data to drive results in previous roles. We love seeing candidates who can back up their claims with solid examples.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in being part of our family at Crieff Hydro.
We think you need these skills to ace Resort Sales Manager
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you embody our values of being creative, curious, thoughtful, positive, and just being yourself.
Tailor Your Application: Make sure to tailor your application specifically for the Resort Sales Manager role. Highlight your experience in leading teams, managing performance, and delivering exceptional guest experiences. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that showcases your achievements and relevant experience without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our family and what we stand for.
How to prepare for a job interview at Crieff Hydro Limited
✨Know the Family Values
Before your interview, take some time to understand the family values that drive the Crieff Hydro Family of Hotels. Be ready to share how you embody these values of being creative, curious, thoughtful, positive, and true to yourself. This will show that you’re not just a fit for the role, but also for the culture.
✨Showcase Your Leadership Skills
As a Resort Sales Manager, you'll be leading a team. Prepare examples of how you've motivated teams in the past, handled performance management, and driven results. Use specific metrics or outcomes to illustrate your success, as this will resonate well with the interviewers.
✨Familiarise Yourself with Maestro PMS
If you have experience with Maestro PMS, make sure to mention it during your interview. If not, do a bit of research on it beforehand. Understanding the software can give you an edge and demonstrate your commitment to learning and adapting to new tools.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and customer service skills. Think about past experiences where you’ve had to resolve guest issues or improve processes. Practising these scenarios will help you articulate your thought process clearly during the interview.