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- Tasks: Deliver exceptional customer service and create memorable experiences for our guests.
- Company: Join a family-run hotel group with a warm, inclusive culture.
- Benefits: Live-in accommodation, exclusive discounts, and career progression opportunities.
- Why this job: Be part of a supportive team and make guests feel at home.
- Qualifications: Experience in reception and a passion for outstanding customer service.
- Other info: Enjoy fun team events and a legendary annual staff party.
The predicted salary is between 20000 - 30000 £ per year.
Be part of the Family. We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do. We offer an expansive range of benefits to help you make the most of life outside of work, and we’re committed to creating an inclusive culture where everyone feels heard and valued. We treat our guests like family, and we support our people the same way. If you’re someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you’ll fit right in.
The Kingshouse Hotel is part landmark hotel, part adventurer’s bunkhouse – slap-bang in Glencoe and on Scotland’s world-famous West Highland Way. We have 57 bedrooms offering a great night’s sleep plus the bunkhouse offering shared rooms, a restaurant and two bars. Everyone is welcome and everyone will feel at home.
About the role: From check-in to departure, you’ll deliver exceptional customer service for our guests. You inject the ‘wow’ factor into our welcome. For those moments when we haven’t got it just right, you’ll listen and most importantly act. Passionate about creating outstanding experiences, you’ll walk in our customers' shoes - putting them at the heart of everything you do.
What we need from you:
- Reception and booking system experience – this might be the next step you’ve been waiting for.
- Leadership – a natural leader- we want happy, confident, motivated teams.
- Listen – we don’t make assumptions; we listen to what our guests have to say – the good and the bad.
- Team focus – there are no egos here, just hard-working people who love creating memorable experiences for every guest.
- Ideas and openness – we’re up for doing things differently and will try (almost) everything once.
- Fun and easy to talk to – we’re looking for personality, not a corporate clone.
- Flexibility – there’s no problem you can’t fix.
What you’ll get from us:
- Live-in Accommodation– Affordable housing with bills included may be available. Availability and rates (set by HMRC) can be discussed at interview.
- Exclusive Discounts– Enjoy 30% off food, drinks and retail, discounted leisure membership and reduced rates on hotel activities.
- Team Rate Hotel Stays– Take time to recharge with discounted stays at all of our hotels from just £30 per night.
- Refer a Friend Bonus – Earn up to £250-£500 for each successful team member or manager which you recommend to us.
- Guest Mention Rewards – Earn £5 every time a guest gives you a positive shoutout in a review.
- A Friendly & Supportive Team– Work in a fun, welcoming environment where team spirit and well-being are a priority.
- Career Progression– With seven hotels, multiple departments, and a wide range of roles, you’ll have plenty of opportunities to grow and explore new career paths.
- Wellbeing Support– Get 24/7 confidential support via the Health Assured Employee Assistance Programme, covering mental health, finances, and more.
- Team Events & Annual Staff Party– We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party.
Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.
Getting here: We’re only a 40-minute drive from Fort William and 1 hour from Oban. For those wanting to use public transport, you can catch a bus just five minutes from the Hotel. Buses also go from here to Glasgow/Edinburgh or North through the Highlands to Inverness.
Receptionist employer: Crieff Hydro Limited
Contact Detail:
Crieff Hydro Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media pages and website. This will help you understand their values and show that you're genuinely interested in being part of the family.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for a guest or customer. Being able to share these stories will demonstrate your passion for creating outstanding experiences.
✨Tip Number 3
Be yourself during the interview! They’re looking for personality, so let your fun side shine through. Show them how you can bring positivity and creativity to the team.
✨Tip Number 4
Don’t forget to ask questions! This shows you're curious and engaged. Ask about team events or how they support career progression – it’ll help you gauge if this is the right fit for you.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and don’t be afraid to show your enthusiasm for joining our family.
Tailor Your Application: Make sure to customise your application to reflect how you embody our values: Be Creative, Be Curious, Be Thoughtful, Be Positive, and Be You. This will help us see how you fit into our team!
Highlight Relevant Experience: If you've got experience in reception or customer service, shout about it! Share specific examples of how you've delivered exceptional service or resolved issues, as this is key for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Crieff Hydro Limited
✨Know the Family Values
Before your interview, take some time to understand the family values that this hotel chain embodies. They’re looking for someone who aligns with their principles of being creative, curious, thoughtful, positive, and authentic. Reflect on how you can demonstrate these values through your past experiences.
✨Showcase Your Customer Service Skills
As a receptionist, exceptional customer service is key. Prepare examples of how you've gone above and beyond for guests in previous roles. Think about specific situations where you listened to feedback and made improvements, as this will resonate well with their focus on guest experience.
✨Be Ready to Discuss Teamwork
This role requires a strong team focus, so be prepared to talk about your experiences working in teams. Share stories that highlight your ability to collaborate, support colleagues, and contribute to a positive work environment. They want to see that you can fit into their friendly and supportive culture.
✨Bring Your Ideas
The hotel is open to doing things differently, so don’t hesitate to share your ideas during the interview. Think about innovative ways to enhance guest experiences or improve processes. This shows that you’re proactive and willing to contribute to the hotel's success.