At a Glance
- Tasks: Welcome guests and manage reservations in a vibrant spa environment.
- Company: Join a family-run hotel group with a warm, inclusive culture.
- Benefits: Live-in accommodation, discounts, and career progression opportunities.
- Other info: Enjoy team events and a supportive work atmosphere.
- Why this job: Be the friendly face of our spa and create memorable experiences.
- Qualifications: Experience in hospitality or retail, with a passion for customer service.
The predicted salary is between 20000 - 28000 £ per year.
Be part of the family... We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do. We offer an expansive range of benefits to help you make the most of life outside of work, and we’re committed to creating an inclusive culture where everyone feels heard and valued. We treat our guests like family, and we support our people the same way. If you’re someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you’ll fit right in.
Peebles Hydro is set right at the heart of the Scottish Borders and offers a great place to relax, unwind and magically shut off from the pressures of modern life. We’ve been welcoming guests for well over 100 years but today is home to 132 bedrooms, 3 places to eat, 6 function spaces, leisure club, spa and oodles of outdoor space.
About the role
Due to the continuing growth of our spa and wider business, we’re excited to be expanding our talented team! As a Spa Receptionist at Peebles Hydro, you’ll be a key member of our great Spa team. Your organisation skills will make everyone else’s day run smoothly. As the face of the Spa, you’ll understand the importance of first impressions. You’ll manage the reservation systems, coordinate all telephone, written and email enquiries and resolve any guest issues. During quiet times on the reception desk, you’ll take the opportunity to get out into the resort, talk to our customers and promote the spa facilities and products. Ideally, you’ll have worked in a hotel or spa style environment, or have a retail beauty background. As the face of the Spa you’ll be impeccably presented. You’ll have a great personality, be genuine, approachable and attentive. The ability to sell is a must, and you’ll enjoy working to exceed sales targets. You’ll be able to demonstrate a passion for high levels of customer service and attention to detail. You’ll have good numeracy, literacy and IT skills.
What we need from you:
- Reception and booking system experience – with a knack for making people smile
- Good Listener – we don’t make assumptions; we listen to what our Guests have to say – the good and the bad
- Team focus – there are no egos here, just hard-working people who love creating memorable experiences for every guest
- Ideas and openness – we’re up for doing things differently and will try (almost) everything once
- Fun and easy to talk to – we’re looking for personality, not a corporate clone
- Flexibility – there’s no problem you can’t fix
What you’ll get from us:
- Live-in Accommodation – On-site, affordable housing with bills included may be available. Most rooms are single occupancy with an ensuite, though this isn’t guaranteed. Availability and rates (set by HMRC) can be discussed at interview.
- Exclusive Discounts– Enjoy 30% off food, drinks and retail, discounted leisure membership and reduced rates on hotel activities.
- Team Rate Hotel Stays– Take time to recharge with discounted stays at all of our hotels from just £30 per night - where will you explore next?
- Refer a Friend Bonus – Earn up to £250-£500 for each successful team member or manager which you recommend to us.
- Guest Mention Rewards – Earn £5 every time a guest gives you a positive shoutout in a review.
- A Friendly & Supportive Team– Work in a fun, welcoming environment where team spirit and well-being are a priority.
- Career Progression– With seven hotels, multiple departments, and a wide range of roles, you’ll have plenty of opportunities to grow and explore new career paths.
- Wellbeing Support– Get 24/7 confidential support via the Health Assured Employee Assistance Programme, covering mental health, finances, and more.
- Team Events & Annual Staff Party– We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party.
Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.
Spa Receptionist in Peebles employer: Crieff Hydro Limited
Join a family-run business that has been welcoming guests for over 100 years, where you will be part of a supportive and inclusive team at Peebles Hydro. With a focus on employee well-being, we offer live-in accommodation, generous discounts, and numerous opportunities for career progression across our seven unique hotels in the stunning Scottish Borders. Embrace a work culture that values creativity, curiosity, and positivity, ensuring that both our guests and team members feel like family.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist in Peebles
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Crieff Hydro Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Crieff Hydro Limited
Don't be shy about reaching out to Crieff Hydro Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Receptionist in Peebles
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Crieff Hydro Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Crieff Hydro Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
