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- Tasks: Deliver exceptional customer service and create memorable experiences for our guests.
- Company: Join a family-run business with a warm, welcoming culture since 1868.
- Benefits: Enjoy exclusive discounts, flexible hours, and career progression opportunities.
- Why this job: Be part of a supportive team that values creativity, curiosity, and positivity.
- Qualifications: Great communication skills and a friendly, approachable personality.
- Other info: Flexible zero hours contract with plenty of team events and a legendary annual party.
The predicted salary is between 10 - 12 £ per hour.
Be part of the Family. We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do.
We offer an expansive range of benefits to help you make the most of life outside of work, and we’re committed to creating an inclusive culture where everyone feels heard and valued. We treat our guests like family, and we support our people the same way. If you’re someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you’ll fit right in.
About the role: From check-in to departure, you’ll deliver exceptional customer service for our guests. You inject the ‘wow’ factor into our welcome. For those moments when we haven’t got it just right, you’ll listen and most importantly act. Passionate about creating outstanding experiences, you’ll walk in our customers' shoes - putting them at the heart of everything you do. This role is available on a flexible zero hours contract with shifts available dependent on business and individual needs.
What we need from you: We want real people with real personalities. Here’s what matters most:
- Great communication: You listen first, respond with care, and make every guest feel heard.
- Team spirit: No egos, no fuss – just people who look out for each other and love creating memorable moments.
- Openness & ideas: We like fresh thinking and aren’t afraid to try new ways of doing things.
- Personality & presence: Friendly, approachable, and fun – you’re someone guests (and colleagues) enjoy spending time with.
- Flexibility: You’re adaptable, solutions-focused, and ready to handle whatever the day brings.
What you’ll get from us:
- Exclusive Discounts: Enjoy 30% off food, drinks and retail, discounted leisure membership and reduced rates on hotel activities.
- Team Rate Hotel Stays: Take time to recharge with discounted stays at all of our hotels from just £30 per night.
- Refer a Friend Bonus: Earn up to £250-£500 for each successful team member or manager which you recommend to us.
- Guest Mention Rewards: Earn £5 every time a guest gives you a positive shoutout in a review.
- A Friendly & Supportive Team: Work in a fun, welcoming environment where team spirit and well-being are a priority.
- Career Progression: With seven hotels, multiple departments, and a wide range of roles, you’ll have plenty of opportunities to grow and explore new career paths.
- Wellbeing Support: Get 24/7 confidential support via the Health Assured Employee Assistance Programme, covering mental health, finances, and more.
- Team Events & Annual Staff Party: We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party.
Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.
Guest Experience Host — Flexible Hours & Team Perks in Peebles employer: Crieff Hydro Limited
Contact Detail:
Crieff Hydro Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Host — Flexible Hours & Team Perks in Peebles
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media pages and website. This will help you understand their values and show that you're genuinely interested in being part of the family.
✨Tip Number 2
Practice your communication skills! Since great communication is key for this role, try role-playing with a friend or family member. This will help you feel more confident when it comes to listening and responding to guests.
✨Tip Number 3
Show off your personality! During the interview, let your friendly and approachable side shine through. Remember, they want someone who can create memorable moments for guests, so be yourself and have fun!
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, ask about team events or how they support career progression. This shows you're keen on being part of their supportive team and are excited about your future there.
We think you need these skills to ace Guest Experience Host — Flexible Hours & Team Perks in Peebles
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share a bit about what makes you unique – after all, we’re looking for someone who fits right into our family!
Highlight Your Experience: Make sure to mention any previous roles where you’ve delivered exceptional customer service. We love hearing about your experiences that align with our values of being creative, curious, and thoughtful. It helps us see how you can bring that ‘wow’ factor to our guests!
Tailor Your Application: Take a moment to read through the job description and match your skills and experiences to what we’re looking for. This shows us that you’re genuinely interested in the role and understand what it takes to be a Guest Experience Host.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our amazing team perks!
How to prepare for a job interview at Crieff Hydro Limited
✨Know the Family Values
Before your interview, take some time to understand the family values that this company holds dear. They’re all about being creative, curious, thoughtful, positive, and being yourself. Think of examples from your past experiences that showcase how you embody these values.
✨Showcase Your Communication Skills
As a Guest Experience Host, great communication is key. Prepare to demonstrate your listening skills and how you respond with care. You might want to practice answering common interview questions while focusing on how you make guests feel heard and valued.
✨Emphasise Team Spirit
This role thrives on teamwork, so be ready to share stories that highlight your ability to work well with others. Think of times when you’ve supported colleagues or contributed to a positive team environment. It’s all about showing that you can create memorable moments together!
✨Be Ready for Flexibility
Since the role offers flexible hours, be prepared to discuss your adaptability. Share examples of how you’ve handled unexpected situations or changes in plans. This will show that you’re solutions-focused and ready to tackle whatever the day brings.