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- Tasks: Welcome guests, handle check-ins, and promote exciting activities at our stunning hotel.
- Company: Family-owned hotel with a warm, inclusive culture since 1868.
- Benefits: Live-in accommodation, exclusive discounts, and rewards for positive guest feedback.
- Other info: Full-time position with opportunities for personal growth and development.
- Why this job: Join a supportive team and create memorable experiences for guests in beautiful Scotland.
- Qualifications: Previous customer service experience and a friendly, positive attitude.
The predicted salary is between 20000 - 25000 £ per year.
Be part of the Family. We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do. We offer an expansive range of benefits to help you make the most of life outside of work, and we’re committed to creating an inclusive culture where everyone feels heard and valued. We treat our guests like family, and we support our people the same way. If you’re someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you’ll fit right in.
Crieff Hydro Hotel is in the heart of Scotland, set in a 900 acre estate in stunning Perthshire. A home from home, we’ve been welcoming generations of families for 150 years. We have 215 hotel bedrooms, 55 self‑catering lodges, 6 restaurants and over 60 onsite activities – including a spa, leisure centre, horse‑riding centre and our famously exciting Action Glen. There really is something for everyone!
About the role: A friendly welcome at reception sets the tone for a great stay at Crieff Hydro, so you'll have personality and positivity by the bucket load. You’ll deal with guest check‑ins, resolve any issues and be able to upsell the resort and all the exciting activities Crieff Hydro has to offer.
What we need from you: You’ll certainly have previous customer service experience and be able to show us you can deal with any issues in a caring and helpful manner. You’ll have good systems savvy and if you’ve worked with Maestro or similar booking system, even better. This is a full time (40 hours per week), permanent position, with live‑in accommodation available.
What you’ll get from us:
- Live‑in Accommodation – On‑site, affordable housing with bills included may be available. Most rooms are single occupancy with an ensuite, though this isn’t guaranteed. Availability and rates (set by HMRC) can be discussed at interview.
- Exclusive Discounts – Enjoy 30% off food, drinks and retail, discounted leisure membership and reduced rates on hotel activities.
- Team Rate Hotel Stays – Take time to recharge with discounted stays at all of our hotels from just £30 per night.
- Refer a Friend Bonus – Earn up to £250‑£500 for each successful team member or manager which you recommend to us.
- Guest Mention Rewards – Earn £5 every time a guest gives you a positive shoutout in a review.
Night Receptionist employer: Crieff Hydro Limited
Contact Detail:
Crieff Hydro Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. Understanding their values will help you connect with them during your chat.
✨Tip Number 2
Practice your people skills! As a Night Receptionist, you'll be the friendly face for guests. Role-play common scenarios with a mate to boost your confidence in handling guest interactions.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past jobs where you turned a negative situation into a positive one. This will demonstrate your caring and helpful nature.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our family at Crieff Hydro.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We’re all about warmth and friendliness, so don’t be afraid to show us who you are. A little creativity can go a long way in making your application stand out.
Highlight Relevant Experience: Make sure to showcase any previous customer service experience you have. We want to see how you've dealt with guests and resolved issues in the past. Use specific examples to demonstrate your skills and how they align with our values.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for the Night Receptionist role at Crieff Hydro.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our family business!
How to prepare for a job interview at Crieff Hydro Limited
✨Show Your Personality
As a Night Receptionist, your personality is key! Make sure to let your warmth and positivity shine through during the interview. Share stories that highlight your customer service experience and how you’ve made guests feel welcome in the past.
✨Know the Company Values
Familiarise yourself with the company’s values: Be Creative, Be Curious, Be Thoughtful, Be Positive, and Be You. Prepare examples of how you embody these values in your work. This will show that you’re not just a fit for the role, but also for the company culture.
✨Demonstrate Problem-Solving Skills
Be ready to discuss how you handle guest issues or complaints. Think of specific situations where you resolved a problem effectively and kept the guest happy. This will demonstrate your ability to deal with challenges in a caring and helpful manner.
✨Get Familiar with Booking Systems
If you have experience with Maestro or similar booking systems, be sure to mention it! If not, do a bit of research on common hotel management software. Showing that you’re tech-savvy will give you an edge and reassure them that you can adapt quickly.